Summary
Overview
Work History
Education
Skills
Timeline
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BRIAN FIGUEROA

Orlando,Florida

Summary

Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly.

Overview

3
3
years of professional experience

Work History

Customer Support Specialist

Fiverr
Orlando, Florida
10.2021 - Current
  • Helped over 30 users every day with a positive attitude, focusing on customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Supported customers throughout incident response, management, and resolution to deliver expert assistance for technical needs.
  • Crafted intelligent, professional responses to emailed and web chat customer questions.
  • Troubleshot problems with software, hardware, and networking for users.
  • Identified trends in client requests and helped management get ahead of ongoing problems.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Park Services Associate

Universal Studios
Orlando, Florida
09.2021 - 10.2022
  • Closely followed the biohazard cleaning procedures to avoid bloodborne pathogen transmission.
  • Accurately completed any paperwork in a timely manner.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Checked in and stocked inventory throughout facility.

Delivery Driver

UberEats
Orlando, FL
05.2021 - 01.2022
  • Over 300+ Food Deliveries with a 100% satisfaction rate with customers
  • Quickly and accurately respond on short notice with strong attention to detail
  • Actively communicate with customers and merchants
  • Multi-task in pressure and potentially dangerous environments
  • Efficiently solve administrative issues between customers, merchants, and the company.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.

Deep Water Lifeguard

Deep Water Lifeguard, Universal Studios, Volcano Bay
Orlando, FL
12.2019 - 05.2020
  • Oversaw activities at Volcano Bay aquatic facility.
  • Handled guest concerns.
  • Explained and enforced rules, regulations, and policies.
  • Conducted daily safety checks on all life-saving equipment.
  • Responded to emergencies and rescued swimmers in danger of drowning.
  • Maintained all records and reports.
  • Responded promptly to emergencies on beach and in water, administered first aid and CPR and coordinated hospital transportation.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Promoted guest satisfaction by offering exceptional support and helping with location or facility questions.

Education

2020

High school diploma -

Timber Creek High School
Orlando, FL
05.2019

Skills

  • Analytical and Methodical
  • Active Listening
  • Attention to Detail
  • Interpersonal Skills
  • Problem Solving
  • Friendly and Patient
  • Customer Service Support
  • Park rules and regulations
  • Flexible and Adaptable

Timeline

Customer Support Specialist

Fiverr
10.2021 - Current

Park Services Associate

Universal Studios
09.2021 - 10.2022

Delivery Driver

UberEats
05.2021 - 01.2022

Deep Water Lifeguard

Deep Water Lifeguard, Universal Studios, Volcano Bay
12.2019 - 05.2020

High school diploma -

Timber Creek High School

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BRIAN FIGUEROA