Summary
Overview
Work History
Education
Skills
Referrals
Timeline
Tiffany Feller

Tiffany Feller

Customer Service
Hyannis,MA

Summary

  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities and 10 years of experience. Committed to maintaining professional relationships to increase profitability and drive business results.
  • Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
  • Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Customer Experience Sales Floor Associate

Best Buy
Hyannis, MA
09.2016 - 09.2018

Memorized lines of company products, including pricing deals and discounts.

Maintain accurate and attractive merchandising displays and strategic placement to maximize services

Provided and received multiple quarterly certificates in top customer service, and for top client feedback surveys

Promptly answered phone calls for processing orders, helping deliver information, instructions, and set up deliveries and home services for clients

Mediated customer service complains and solved problems at a higher than average success rate

Prepare consultation services with warranty information, and extensive knowledge to help benefit product and service to suit the clients satisfaction.

Receive and enter data such as customer names, addresses, phone numbers, and private information into system software.

Provide excellent training to maximize the team knowledge and experience, And aid team members to assure the best service and sales protocols accede above average each quarter.

Key Holder Supervisor

Elite Ideas Trading Incorporated
Hyannis, MA
04.2014 - 09.2016

Proficient at meeting customer needs & finding the best products and information needed to maximize a friendly and successful customer experience.

Stock, replenish & organize inventory & displays

Open and closing the store in a neat and orderly fashion, balancing the register between shifts and closing the store

Record data manually for the count of stock for company supplies and listing depleted items.

Work both independently and with a team, Training and supervising employees to maintain a successful and dedicated customer service oriented environment.

Photo Lab Technician

CVS Pharmacy
Hyannis, MA
01.2010 - 04.2014

Delivering care and understanding to solve potential concerns and assist customers with photography kiosks

Develop film efficiently on a schedule and timely manner, calling the customer when orders were complete

Answering the telephone to respond to questions, requests, and new orders.

Print online orders by deadline and contacting customers by completion

Organize and prioritize orders in line and maintain and improve customer relations.

Assisting Customers regularly throughout shifts to assure positive experience and quality work.

Examined prints throughout to discover any blurs, lines to assure print quality.

Filled machine/tank with chemical dyes, bleach and washes.

Cashier

CVS Pharmacy
South Yarmouth, MA
12.2009 - 12.2010

Provide customers with pricing information to fulfill a welcoming and pleasant environment for each client

Process transactions and managing cash, credit, money orders and check exchange on the POS system

Outstanding customer service delivered to ensure customers needs are fulfilled with a positive experience throughout transactions, store, and phone call experiences.

Maintaining thorough knowledge of store products to better suit customers needs

Education

High School Diploma -

Cape Cod Technical High School, 351 Pleasant Lake Ave, Harwich, Ma 02645
09.2006 - 08.2010

Skills

Active Listening

Analytical and Critical Thinking

Customer Service

Critical Thinking

Excellent Communication

Cultural Awareness

MS Office

Interpersonal Communication

Attention to Detail

Collaboration

Organization

Cash register operation

Sales expertise

Cash Handling

Training and Development

Flexible and Adaptable

Complaint resolution

Key holder experience

Professional telephone demeanor

Creative problem solving

Stocking and replenishing

Technical Support

Multi-line phone talent

Retail store support

Stock management

Order fulfillment

Written and oral communication

Database Management

LiveChat

Strategic sales knowledge

Referrals

Josh Muir

General Manager

Best Buy

508) 771-5170

Jacob Aubel

Former Supervisor

CVS pharmacy

508-280-2798

Graham Allen

Customer Service & Sales

Best Buy

774-268-1198

Timeline

Customer Experience Sales Floor Associate - Best Buy
09.2016 - 09.2018
Key Holder Supervisor - Elite Ideas Trading Incorporated
04.2014 - 09.2016
Photo Lab Technician - CVS Pharmacy
01.2010 - 04.2014
Cashier - CVS Pharmacy
12.2009 - 12.2010
Cape Cod Technical High School - High School Diploma,
09.2006 - 08.2010
Tiffany FellerCustomer Service