Summary
Overview
Work History
Education
Skills
Timeline
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Summary

Responsible and friendly employee, makes customers feel welcome, listen to needs and promotes job with practiced care and attention to individual needs. Over 6 years of customer service experience along with over 4 years experience in working with children. Proficient in merchandising, payment processing, general housekeeping of store areas, and working in an authoritative position. Focused, hardworking, and punctual with excellent interpersonal, leadership, organizational skills and positive attitude.

Overview

5
5
years of professional experience

Work History

Behavior Therapist

Trudeau Memorial Center
01.2021 - 04.2021
  • Visited client home, school or social setting to run discrete trials or shape verbal behavior while recording real-time data using technology platform.
  • Collected, recorded and summarized data on client behavior and assisted family with applying treatment and behavior reduction protocols.
  • Maintained safe, organized and therapeutic environment to enhance patient comfort.
  • Maintained objective session notes and accurate records to organize, model and review behavior as well as progress information.
  • Incorporated Applied Behavior Analysis therapy interventions and techniques to support individuals with autism spectrum disorders.
  • Administered direct client care using intensive teaching and natural environment training to follow and apply prescribed behavioral skill acquisition.
  • Implemented behavior intervention plans to motivate and help clients reach highest potential.

Barista

Hyatt Hotels Corp.
10.2018 - 09.2020
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Memorized official and off-menu coffee and tea preparations.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Passed state inspections by following health, safety and sanitation guidelines.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Maintained calm demeanor during high-volume periods and special events.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Operated cash register, collected payments and provided accurate change.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Merchandised display cases and promoted prepared foods.
  • Described menu items to customers and suggested products based on stated preferences.

ASES Team Member/Cheer Coach

CVUSD
08.2017 - 03.2020
  • Organized and escorted students on field trips to competitive and non-competitive cheer events, cultivating sense of participation in broader community and enriching program experience.
  • Applied evaluation techniques and personal knowledge to assess abilities to assign players to correct positions on team.
  • Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
  • Displayed exemplary behavior as authority figure and citizen to provide students and children with role model worthy of emulation in all areas of life.
  • Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
  • Worked with boosters, parents and school administrators to handle support functions.
  • Taught routines in preparation for performance at sports games and competitions, instructing on safe and correct execution of stunts, gymnastics, choreography and cheers.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Motivated students to be more engaged in classes through applying positive reinforcement techniques.

Utility Staff Member

Spotlight 29
12.2015 - 04.2017
  • Trained in various areas of worlplace such as; cafe server assistant, bar server, banquet worker, buffet attendant, host, etc.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Provided exceptional service.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.

Education

High School Diploma -

Coachella Valley High School
Thermal, CA
06.2014

Aba Safety Training
Palm Desert, CA
03.2021

CPR
Coachella, CA
11.2017

Skills

  • Problem-solving abilities
  • Attention to detail
  • Exceptional customer service
  • Organization skills
  • Bilingual Spanish and English
  • Optimistic attitude

Timeline

Behavior Therapist

Trudeau Memorial Center
01.2021 - 04.2021

Barista

Hyatt Hotels Corp.
10.2018 - 09.2020

ASES Team Member/Cheer Coach

CVUSD
08.2017 - 03.2020

Utility Staff Member

Spotlight 29
12.2015 - 04.2017

High School Diploma -

Coachella Valley High School

Aba Safety Training

CPR

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