Tamara Love
Sterling,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 20 years of experience to new professional challenges with growth-oriented organization. Dedicated Program Director adept at managing programs. Bringing deep understanding of what it takes to run high-quality program and achieve desired results.
Overview
24
24
years of professional experience
Work History
Program Director
Knowledge Universe Education, LLC
Sterling, United States
10.2007 - Current
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Partner with parents to resolve issues, identify applicable solutions , offer guidance focusing on what is best for that family/child with their development.
- Lead recruitment and enrollments efforts of new families and children.
- Oversaw team of 30-100 personnel focused on expectations, communication and foster unique and engaging classrooms.
- Ensure site is operating effectively, maintain licensing, safety, and educational standards
- Cultivate personal relationships with families, teachers, schools, district leaders, state licensing authorities, community contacts and corporate sponsors.
- Interviewed and hired talented teachers with expertise in education to increase strengths within already gifted department.
Customer Service Representative
Dialamerica Marketing
Pittsburgh, PA
05.2006 - 03.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Sold medicare advantage programs,magazines and credit cards.
- Recommended products to customers, thoroughly explaining details.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Center Director
Montgomery Child Care Association
Gaithersburg, MD
09.1996 - 10.1999
- Kept facility in compliance with all applicable standards and laws.
- Recruited and developed solid team of professionals to care for up to [Number] children each day.
- Cultivated and strengthened relationships with children and families.
- Developed and implemented emergency response plans for disasters, security issues and injuries.
- Fostered caring and safe environment for children and parents.
- Sparked imagination, built self-esteem and helped children make exciting discoveries daily.
- Led and motivated young people from diverse backgrounds, fostering improved job and social skills.
Foster Family Counselor/Child Advocate Caseworker
Ward Program Service /CYS
Pittsburgh, PA
06.1990 - 12.1995
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Director of Independent Living Program.
- Oversee medical care of children,
- Completed home welfare checks to align with state and program guidelines.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Organized activities for birth parents and in-home support counselors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Science - Child Develpment
University of Pittsburgh
Pittsburgh, PA05.1990
Skills
- Problem Solving
- Employee Work Scheduling
- Staff Hiring and Evaluations
- Promotions Development
- Decision Making
- Program Improvements
- Performance Quality Assurance
- Outstanding customer service skills
- Issue Resolution
- Program Scheduling
- Verbal and Written Communication
- Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Director
Knowledge Universe Education, LLC
10.2007 - Current
Customer Service Representative
Dialamerica Marketing
05.2006 - 03.2007
Center Director
Montgomery Child Care Association
09.1996 - 10.1999
Foster Family Counselor/Child Advocate Caseworker
Ward Program Service /CYS
06.1990 - 12.1995
Bachelor of Science - Child Develpment
University of Pittsburgh
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