Jacquelinn Wright
Dallas
Summary
Energetic Patient Care Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
18
18
years of professional experience
Work History
Patient Care Coordinator
Southwest Diagnostic Imaging Center
2023.01 - Current
- Obtain a complete and accurate medical history from patients or family members, excellent communication and organizational skills, able to work independently as well as with team members in a fast-paced office environment.
Medical Assistant
Mind Path Health
2020.01 - 2023.01
- Schedule appointments, register new patients, distribute pharmaceuticals as prescribed, troubleshoot with pharmacies and reconcile prescription discrepancies, communicate medication side effects and clinical questions to clinicians, patient de-escalation and crisis support, communicate lab results/vital signs, multiple phone line coverage for several clinics, complete medication prior authorizations, helped to establish a Medication Support pilot for the California clinics, provider support for providers out on leave/departed/transitioning to new clinic locations.
Utilization Management Analyst
El Hogar Community Services
2018.01 - 2021.01
- Responsible for ensuring the proper completion and accuracy of chart documentation
- Consistently and accurately assess for quality assurance of all consumer charts for all programs contracted with the County of Sacramento
- Pull and review charts at each program to ensure charts reflect the current Quality Management requirements
- Report findings to Program Directors and Clinical Director
- Rectify issues by developing staff training tools and well as enhancing agency Policy and Procedure’s
- Provide In-Services/Trainings to staff involved with consumer charting
- Develop review/audit trackers
- Assist providers in Prior Authorization for medications, assist patients is facilitating paperwork completion by providers, multiple phone line coverage.
Patient Service Representative
TriWest Healthcare Alliance
2017.01 - 2018.01
- Inbound/Outbound calls
- Direct interaction with a variety of customers
- Processes complex authorizations for Veterans requiring specialty care
- Ensures accurate data entry for medical documentation received
- Provides back up by phone to facilitate patient transfers as requested by the VA
- Works in a very detailed, multi-tasked fast-paced production environment.
Medical Documentation Representative III
Health Net
2015.01 - 2017.01
- Identify, analyze and resolve a variety of processing issues from associates
- Review request for organizational conflicts of interest
- Ensure compliance with Client, State, Federal and URAC requirements
- Assist a total of 296 associates; assist in developing and testing policies and procedures for the entire department
- Schedule Peer to Peer calls for Physician/Nurse advisors
- Request required medical documentation needed for data processing
- Provide training and development to associates transitioning into new roles within the department
- Resolve escalated Claims and Provider Relation issues
- Assist other Departments in order to fulfill contractual agreements.
Lead Resident Medication Assistant, Supervisor
Eskaton Lodge
2014.01 - 2015.01
- Follow written instructions to administer medications and document dosages as prescribed by physician
- Observe, record, and report to nurse symptoms and conditions related to adverse drug reactions of medications side effects
- Routinely inspect, clean and monitor equipment and supplies
- Communicate changes in patient’s conditions to oncoming staff
- Administer prescribed and over the counter medications
- Wound care, vital signs, charting, and manage multiple phone lines
- Supervise staff.
Placement Coordinator, Medical Assistant
The Surgical Staff Inc.
2012.01 - 2015.01
- Terminal cleaning of operation rooms, preparation and set up for surgeries
- Manage patient transportation throughout facility, Handle specimen collections, administer injections and medication
- Provide medical administration to entire department
- Prepare medical correspondence between medical providers and patients
- Inform patients of test results as directed by medical provider
- Schedule and coordinate appointments, multiple phone line coverage
- Facilitate clinic flow, office inventory, referral coordination and insurance eligibility for patients
Hospital Assistant
UC Davis Medical Center
2006.01 - 2012.01
- Scheduling in facility database to provide patient transportation and clinic flow
- Managed incoming and outbound phone routing
- Prepared patients for emergency Radiology testing and assist technicians in all modalities throughout department
- Room preparations, stocking, medication administration and dispensing of medical equipment
Education
High school Diploma -
Valley High School
Associates of Science Degree in Healthcare Administration -
Carrington College
General Education requirements satisfied for vocational degree -
Sacramento City College
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Multitasking ability
- Verbal and written communication
- Patient Records Management
- Proficient in EMR
- Quality Assurance
- Organizational standards
- Reliability and Dedication
- Conflict Resolution
Timeline
Patient Care Coordinator
Southwest Diagnostic Imaging Center
2023.01 - Current
Medical Assistant
Mind Path Health
2020.01 - 2023.01
Utilization Management Analyst
El Hogar Community Services
2018.01 - 2021.01
Patient Service Representative
TriWest Healthcare Alliance
2017.01 - 2018.01
Medical Documentation Representative III
Health Net
2015.01 - 2017.01
Lead Resident Medication Assistant, Supervisor
Eskaton Lodge
2014.01 - 2015.01
Placement Coordinator, Medical Assistant
The Surgical Staff Inc.
2012.01 - 2015.01
Hospital Assistant
UC Davis Medical Center
2006.01 - 2012.01
High school Diploma -
Valley High School
Associates of Science Degree in Healthcare Administration -
Carrington College
General Education requirements satisfied for vocational degree -
Sacramento City College
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