Tyler Pendleton

• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Referral intake
• Work Order Preparations
• Receiving payments
• Scheduler
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Responded effectively to sensitive inquiries or complaints.
• Answered questions from customers regarding products and services offered by the company.
• Receiving of products/shipment
• Delivery driver of medical equipment

• Staff scheduling, Managing safety and security within state regulations for the facilities, State weekly/monthly inspections, Patient safety, Completing work assignments on time, Constant communication with Vendors/ Scheduling repair work, Lead staff safety meetings, Work orders, Preventative maintenance
• Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
• Provided guidance to management regarding project bids for onsite improvements.
• Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
• Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
• Negotiated contracts with vendors for cost-effective materials procurement.
• Scheduled and oversaw maintenance, repair and installation activities.

• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Check In/Out.
• Referring patients to other medical professionals.
• Verified insurance eligibility and coverage for patients.
• Entered patient demographic and insurance data into electronic medical record system.
• Filed and maintained patient records in accordance with HIPAA regulations.

* Scheduler and incoming/outgoing referral representative.

• Took copayments and compiled daily financial records.
• Built and maintained positive working relationships with patients and staff.
• Managed patient registration process, confirming data accuracy and completeness.
• Handled customer service inquiries in person, via telephone and through email.
• Balanced deposits and credit card payments each day.
• Resolved billing inquiries and disputes in timely fashion.

• Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
• Accepted daily patient transport assignments and drove ambulance with medical personnel to patient location.
• Assisted patients onto ambulance gurney and with transfer into ambulance.
• Assessed ambulance for cleanliness and properly stocked with first aid and medical supplies.
• Documented and reported mechanical issues to appropriate service personnel.
• Maintained flexible availability to accommodate on-call hours.
• Restrained violent or non-compliant patients in emergency situations.