DANIEL SIMS
Richardson,TX
Summary
Dynamic and results-oriented professional with over a decade of experience in residential and commercial real estate, customer service, and team leadership. Skilled in managing client relationships, negotiating contracts, and utilizing CRM platforms like Salesforce and other CRM's to enhance efficiency. Proven ability to multitask in fast-paced environments while maintaining high service standards and achieving customer satisfaction. A proactive communicator focused on collaboration and comprehensive client support, committed to continuous professional development and team success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Night Stock Assistant Manager
Tom Thumb Grocery
06.2024 - Current
- Supervise and train night stock team members, providing guidance and support to ensure tasks are completed efficiently and safely.
- Effectively managed tasks multitasking in a fast-paced environment, ensuring optimal productivity and timely completion of stock-related duties.
- Assist in managing stock levels, ensuring accurate inventory counts, and facilitating efficient restocking processes during night shifts.
- Ensure that products are properly organized and displayed according to company standards and promotional strategies.
- Maintain accurate records of inventory movements and provide reports on stock levels and team performance to upper management.
- Maintained effective team member communication.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Monitor product quality and manage any discrepancies or damaged items, reporting issues as necessary.
Delivery and Customer Service Specialist
Kindred Spirits & Wine Liquor Store
05.2021 - Current
- Ensured prompt and accurate delivery of products, maintaining high standards of service and customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and fostering positive relationships with clients.
- Collaborated with team members to coordinate delivery schedules and optimize delivery processes
- Safely operated delivery vehicle in compliance with traffic laws and company policies
- Took leadership role training new drivers
- Load, lower, and carry large packages weighing up to 75 pounds
- Collaborated with cross-functional teams to improve overall customer experience and service quality
- Featured in promotional advertisements to enhance brand visibility and attract new customers
- Supported regular and monthly inventory process and reconciled stock levels to ensure accurate count
Licensed Real Estate Agent And Apartment Locator
Sigma Relocations/ UMoveFree apartment locators
08.2012 - 03.2021
- Identified and assessed client needs to match them with suitable apartments within their budget and desired location
- Engaged with customers through telephone, written correspondence, and various electronic media, ensuring clear communication and prompt responses to inquiries.
- Delivered exceptional customer support through personalized, empathetic interactions, ensuring a seamless and positive experience for clients.
- Managed approximately 100 outbound calls daily while effectively responding to incoming calls and emails from clients and customers, ensuring timely and comprehensive support.
- Successfully managed multiple tasks in a fast-paced call center environment, ensuring high productivity and responsiveness to customer needs.
- Conducted virtual and in-person property tours with prospective renters.
- Utilized strong communication and negotiation skills to facilitate lease agreements between clients and property managers
- Managed Client database using CRM system, DMPro, Smart Apartment Data, and MLS.
- Conducted market research to stay informed about current rental trends and availability in the area
- Established and maintained relationships with property management companies to stay up-to-date on available listings
- Provided exceptional customer service by offering personalized recommendations and guidance throughout the apartment search process
- Utilized platforms such as LinkedIn, Facebook Marketing, and Craigslist to identify and engage potential candidates, enhancing recruitment efforts.
Realtor/Licensed Real Estate Sales Agent
Keller Williams Central
01.2010 - 08.2012
- Negotiated contracts and terms on behalf of clients, ensuring favorable outcomes and a smooth transaction process.
- Fostered strong relationships with clients, maintaining open communication and addressing any concerns throughout the transaction.
- Created new sales opportunities through effective lead follow-up, outbound warm calls, and targeted email outreach, driving engagement and conversion.
- Advise clients on market conditions, prices, mortgages, legal requirements, and related matters.
- Research market conditions and trends to advise clients on the best strategies for buying and selling.
- Engaged with customers through telephone, written correspondence, and various electronic media, ensuring clear communication and prompt responses to inquiries.
- Served an intermediary in negotiations between buyers and sellers, generally representing one or the other
- Executed qualified opportunities to the appropriate sales executives for further development and closure.
- Proficient in corporate productivity and web presentation tools, enhancing team collaboration and project efficiency.
- Experience working with MLS, Salesforce.com and similar CRM.
- Attend conventions, seminars, and staff and association meetings to remain knowledgeable about real estate markets.
RECRUITER
Certified Payment Processing
08.2009 - 08.2012
- Successfully managed multiple job openings and candidate applications simultaneously, demonstrating strong organizational skills and the ability to meet tight deadlines
- Developed strong relationships with candidates and clients, fostering a collaborative environment to ensure client satisfaction and long-term success.
- Maintained a robust candidate pipeline through proactive outreach and relationship building.
- Worked closely with clients to understand their hiring needs and provide tailored recruitment solutions
- Engaged with customers through telephone, written correspondence, and various electronic media, ensuring clear communication and prompt responses to inquiries.
- Conducted phone screenings and reference checks
- Formulate and post job openings on social networks, career pages and platforms such as Indeed and ZipRecruiter
- Conducted initial background checks on applicants
- Managed Outbound/incoming calls, emails and faxes per day from customers.
Education
Licensed Real Estate Agent - Real Estate
Champion School of Real Estate
Dallas, Tx12-2009
High School Diploma -
Pine Bluff High School
Pine Bluff, AR05-1998
Skills
- Customer Service Excellence
- Negotiation Skills
- Client Relationship Management
- Multitasking
- Research Skills
- Effective Communication
- Technical Proficiency
- Multitasking
Certification
- Real Estate License
- Keller Williams Real Estate Agent Professional Certificate
Timeline
Night Stock Assistant Manager
Tom Thumb Grocery
06.2024 - Current
Delivery and Customer Service Specialist
Kindred Spirits & Wine Liquor Store
05.2021 - Current
Licensed Real Estate Agent And Apartment Locator
Sigma Relocations/ UMoveFree apartment locators
08.2012 - 03.2021
Realtor/Licensed Real Estate Sales Agent
Keller Williams Central
01.2010 - 08.2012
RECRUITER
Certified Payment Processing
08.2009 - 08.2012
- Real Estate License
- Keller Williams Real Estate Agent Professional Certificate
Licensed Real Estate Agent - Real Estate
Champion School of Real Estate
High School Diploma -
Pine Bluff High School
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