LeAnn Fleming
Statesboro,USA
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Identity & Driver Cred Specialist 1
Georgia Department of Driver Services
06.2024 - Current
- Evaluating applications for all classes of driver licenses, conducting road test and given oral computer testing
- Also identifying potential identity theft or fraud
- Followed all relevant traffic laws and safety regulations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Head Supervisor/custodian
Board of Education
08.2023 - 05.2024
- Supervisor of 5 custodian to over 200 plus classrooms
- Played an integral role in the recruitment process by identifying top talent, conducting interviews, and providing insightful input on hiring decisions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Zone Manager
Savannah International Airport
09.2021 - 08.2023
- Reviewed staff performance regularly through KPI assessments, enabling targeted improvements aimed at maximizing personnel effectiveness.
- Conducted regular audits on work processes, identifying inefficiencies, and implementing corrective actions as needed.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Daily money counts and transfers money from store to store.
- Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
- Managed cross-functional teams for efficient execution of projects within the designated zones.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Warehouse Associate
Amazon DSP
12.2021 - 03.2022
- Consistently lifted materials weighing as much as 50 pounds or more.
- Operated equipment while observing standard safety procedures.
- Worked safely around moving machinery.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Correctional Officer II
Woman probation dention center
12.2018 - 10.2021
- Watch and maintain security, transport inmates to and from facilities
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Managed high-risk situations with professionalism and composure, ensuring safety of all involved parties.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout prison complex regularly.
- Supervised inmates during meals, recreation and other activities.
- Responded to emergency situations and de-escalated hostile confrontations.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Customer Service
Savannah international airport
08.2018 - 10.2020
- Assisted customers in person
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Personal Care Assistant
Rest Care
07.2016 - 09.2018
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Assistant Manager
ENMARKET
03.2013 - 07.2015
- Respond to customer inquiries or complaints
- Maintain scheduling and event calendars
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed opening and closing restaurant and store
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
Education
Associate of Applied Science - Business Management
Ogeechee Technical College
Statesboro, GA10.2025
Diploma - Criminal Justice
Ogeechee Technical College
Statesboro, GA05.2020
GED -
Ogeechee Technical College
Statesboro, GA05.2019
Skills
- Cash Handling
- CPR
- Law Enforcement
- Computer Skills
- Customer service
- Assistant Manager Experience
- Driving
- Food preparation
- Restaurant experience
- Succession planning
- Analysis skills
- Hotel experience
- Leadership
- Hospitality
- Clerical experience
- Sales management
Certification
- Adult and Pediatric First Aid/CPR/AED, 12/01/19, Present
- Driver's License, Non-CDL Class C
Assessments
- Cooking skills: Basic food preparation, Proficient, 08/01/21
- Administrative assistant/receptionist, Proficient, 12/01/21
- Automotive maintenance, Proficient, 04/01/23
- Work style: Reliability, Proficient, 08/01/21
- Customer service, Completed, 02/01/21
- Analyzing data, Proficient, 08/01/21
- Personal trainer fit, Proficient, 10/01/20
- Cleaner fit, Proficient, 06/01/21
- Retail customer service, Proficient, 05/01/22
- Patient-focused care, Proficient, 04/01/22
- Work style: Reliability, Proficient, 04/01/24
- Management & leadership skills: Impact & influence, Completed, 05/01/22
- Delivery driver, Proficient, 04/01/24
- Security guard skills, Proficient, 10/01/21
- Scheduling, Proficient, 06/01/23
- Supervisory skills: Motivating & assessing employees, Completed, 09/01/21
- Call center customer service, Proficient, 12/01/21
- Attention to detail, Proficient, 08/01/21
- HR: Compensation & benefits, Completed, 12/01/21
Willingtorelocate
- Charlotte, NC
- High Point, NC
- Greensboro, NC
Personal Information
Authorized To Work: US
Timeline
Identity & Driver Cred Specialist 1
Georgia Department of Driver Services
06.2024 - Current
Head Supervisor/custodian
Board of Education
08.2023 - 05.2024
Warehouse Associate
Amazon DSP
12.2021 - 03.2022
Zone Manager
Savannah International Airport
09.2021 - 08.2023
Correctional Officer II
Woman probation dention center
12.2018 - 10.2021
Customer Service
Savannah international airport
08.2018 - 10.2020
Personal Care Assistant
Rest Care
07.2016 - 09.2018
Assistant Manager
ENMARKET
03.2013 - 07.2015
- Adult and Pediatric First Aid/CPR/AED, 12/01/19, Present
- Driver's License, Non-CDL Class C
Associate of Applied Science - Business Management
Ogeechee Technical College
Diploma - Criminal Justice
Ogeechee Technical College
GED -
Ogeechee Technical College
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