Melinda Lane
Deer River,MN
Summary
Hardworking Retail Pharmacist with 30 years in field. Focused on helping and educating customers dealing with acute illnesses and chronic medical conditions. Exceptional relationship-building, communication and team leadership abilities. Proficient in industry standards and knowledgeable about all compliance requirements.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retail Staff Pharmacist
CVS Pharmacy
Kihei, HI
11.2015 - 09.2021
- Educated patients about possible drug interactions and gave special administration instructions.
- Taught patients how to use medical devices such as glucose meters and oximeters.
- Administered prescription medications to public.
- Entered orders into database, verified insurance and prepared medications.
- Performed Covid-19, flu and various other immunizations.
- Maintained effective level of medicines and supplies to meet expected demand.
- Recruited, trained and managed staff members.
- Provided advice on health issues, symptoms and medications.
- Adhered to pharmacy laws and code of ethics.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Provided patient counseling and advice on prescriptions as well as alternatives and over-the-counter medications.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Supervised and coached team of pharmacy technicians and trainees.
- Managed drug and supply inventories.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Counseled patients regarding proper intake of medications.
- Properly filled and dispensed average of 430 prescriptions per day.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Closely monitored department performance metrics.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Pharmacist-in-Charge
Genoa Healthcare
Roseville, MN
06.2010 - 01.2015
- Adhered to pharmacy laws and code of ethics.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Provided patient counseling and advice on Clozapine prescriptions for over 2600 clients in state of Minnesota.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Supervised and coached team of 3 pharmacists, 8 pharmacy technicians and 11 phlebotomists and trainees.
- Consistently performed in company's top 10% nationally in revenue and gross margin.
- Participated in FDA's committee to develop Clozapine REM program and to analyze accessibility.
- Managed drug and supply inventories.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Counseled patients regarding proper intake of medications.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Staff Pharmacist
Genoa Healthcare
Saint Paul, MN
11.2009 - 06.2010
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Effectively resolved insurance rejections and other billing issues.
- Correctly completed pharmacy daily and weekly reports.
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Maintained state and federal records of legendary drugs and controlled substances.
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
- Supervised dispensation of controlled substances using careful oversight and audit procedures.
- Directly supervised 4 Pharmacy Technicians, interns and support staff while on duty.
- Regularly stocked shelves, rotated stock and checked for expired medications.
- Checked medication bottles for proper labeling before allocating to patients.
- Assessed correct identity, strength and purity of medications when filling prescriptions.
- Completed new and updated patient profiles with lists of patient medications.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.
Nuclear Pharmacist
Cardinal Health
Saint Paul, MN
03.2003 - 11.2009
- Processed and reviewed over 400 prescription orders daily.
- Compounded, dispensed and managed radiopharmaceutical inventory.
- Performed quality control tests on all compounded products.
- Packaged and shipped radioactive materials in compliance with federal and state regulations.
- Performed leukocyte labeling procedures.
- Calibrated all equipment daily.
- Oversaw radiation safety in laboratory.
- Supervised lab technicians and drivers in performance of their duties.
- Trained pharmacy interns in practice of nuclear medicine.
- Maintained appropriate drug records and completed reports as necessary.
- Collaborated with colleagues, technicians and leading pharmacists in effective prioritization and filling of orders.
- Complied with strict health, industry and organizational regulations to maintain patient safety.
Education
Bachelor of Science - Pharmaceutical Sciences
University of Minnesota - Twin Cities
Minneapolis, MN06.1993
Skills
- Medication Assessments
- Relationship Building
- Customer Service
- Advising and Educating Patients
- Maintaining Patient Records
- Mental Health Services
- Vaccination Administration
- OTC Recommendations
- HIPAA Compliance
- Pharmaceutical Supply Ordering
- Specialized Pharmacy Services
- Controlled Substance Management
Certification
Oregon State University, Pharmacy Management Training (18 CE credits)
Cardinal Health Nuclear Medicine, Authorized User Training (360 CE credits)
North Dakota State University, Pharmaceutical Care Certification (240 CE credits)
Timeline
Retail Staff Pharmacist
CVS Pharmacy
11.2015 - 09.2021
Pharmacist-in-Charge
Genoa Healthcare
06.2010 - 01.2015
Staff Pharmacist
Genoa Healthcare
11.2009 - 06.2010
Nuclear Pharmacist
Cardinal Health
03.2003 - 11.2009
Bachelor of Science - Pharmaceutical Sciences
University of Minnesota - Twin Cities