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Diana Viguri
SUD Program Director
North Hollywood,CA
"Your past mistakes are meant to guide you, not define you." – Anonymous
Anonymous
Summary
Experienced healthcare professional with over 15 years in the industry, including extensive work in behavioral health and substance use disorder (SUD) treatment. A Certified Peer Support Specialist, CCAPP-registered Counselor I, and SUD Case Manager, bringing a well-rounded clinical and operational background to any team. Known for expertise in Joint Commission, CARF, and DHCS accreditation processes, with a strong focus on compliance, quality assurance, and program development. Skilled in motivational interviewing, CBT, treatment planning, crisis intervention, and group facilitation. Recognized for empathetic care, strong ethical boundaries, and a passion for improving client outcomes. Proactive, resourceful, and highly knowledgeable in navigating complex systems and community resources, with a commitment to excellence in both client care and organizational effectiveness.
Timeline
SUD Counselor I
07-2025
Program Director/ Counselor I/ Compliance - Seasons Luxury Rehabilitation Center
07.2025 - Current
Peer Support Specialist
02-2025
Tarzana Treatment Center College - CADC, Counseling (Registered W CCAPP Working On CADC Hours)
01.2025 - 07.2025
Lutheran Social Services Southern California - Certified Peer Support Specialist, Peer Support
11.2024 - 02.2025
Program Director Case Manager Compliance/ Accredit - Renaissance Recovery
01.2024 - Current
SUD Program Director, QA, Case Management - West Hills Wellness Center
06.2022 - 09.2023
Program Manager - Axion Detox
02.2020 - 02.2022
Long Beach City College - , Healthcare
08.2001 - 08.2025
Work History
Program Director Case Manager Compliance/ Accredit
Renaissance Recovery
West Hills
01.2024 - Current
- .Oversee program operations.
- Supervise and train staff.
- Manage budgets and allocate resources.
- Engage clients and families.
- Prepare for CARF, DHCS, and Joint Commission surveys
- Monitor program outcomes and implement quality improvement initiatives.
- Address client grievances and resolve conflicts.
- Lead program expansion and development efforts.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans, ensuring optimal patient outcomes.
- Continuously sought opportunities for professional growth and development by attending workshops, trainings, or seminars to stay current on best practices within the field
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
- Established program policies and procedures to comply with regulatory requirements.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
Program Director/ Counselor I/ Compliance
Seasons Luxury Rehabilitation Center
Granada Hills, CA
07.2025 - Current
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Kept accurate and detailed records to track and document client progress.
- Evaluated program effectiveness by tracking client outcomes over time, making adjustments as needed to improve overall success rates.
- Increased client satisfaction through timely follow-ups and regular updates on case progress.
- Maintained compliance with HIPAA and organizational privacy-protecting policies.
- Determined necessary steps to bring systems into compliance.
- Adhere to DHCS, Joint Commission, CARF compliance and prepare for facility inspections
SUD Program Director, QA, Case Management
West Hills Wellness Center
West Hills, CA
06.2022 - 09.2023
- Plan, implement, and evaluate substance abuse programs aligned with organizational goals
- Provide strong leadership for a team of substance abuse professionals
- Expertise in Joint Commission, ASAM, DHCS, and CARF Accreditation
- Familiarity with evidence-based practices in substance abuse treatment
- Ensure compliance with federal, state, and local regulations
- Collaborate with interdisciplinary teams, community partners, and staff
- Proficient in crisis management and intervention techniques
- Maintain regulatory compliance, excellent communication skills
- Oversee chart audits, record-keeping, and documentation functions
- Conduct audits, monitoring, and ensure patient safety initiatives
- Uphold professional boundaries, ethics, integrity, and confidentiality
- 14 years in the healthcare industry, current driver's license, CPR, first aid, infection control, TB, ASAM certification
- Document accurately in KIPU
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Implemented effective training programs for team members, fostering a culture of continuous improvement
- Ensured compliance with industry standards and regulatory guidelines
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Provided ongoing direction and leadership for program operations.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Program Manager
Axion Detox
Huntington Beach, California
02.2020 - 02.2022
- Develop and implement program strategies for organizational goals
- Coordinate cross-functional teams and ensure effective communication
- Monitor and evaluate program outcomes for data-driven improvements
- Manage budgets, resources, and timelines for successful project delivery
- Foster stakeholder relationships and collaborate with external partners
- Assess and mitigate risks associated with program activities
- Lead program meetings, provide guidance, and support to team members
- Handle compliance, quality control, accreditation inspections, and staff hiring/training
- Monitor budget, billing, and claims for timely payment
- Manage HR paperwork, onboarding, orientation, and training
- Handle inventory, ordering supplies, medication counts, and facility paperwork
- Create and manage website blog and social media presence
- Attend substance abuse-related conferences and functions
- Stay updated on developments and law changes in the field
- Write and update company Policies & Procedures
- Document accurately in KIPU
Education
Healthcare
08.2001 - 08.2025
- Introduction to Substance Abuse
- Ethics and Legal Issues
- Group Therapy Techniques for Addiction
- Motivational Interviewing in Substance Use Treatment
- Co-Occurring Disorders: Treatment and Management
- Relapse Prevention Strategies
- Case Management in substance abuse
- ASAM Criteria Training
- Peer Support Specialist Training
- Cultural Competency in Addiction Treatment
- Ethics & Boundaries for Substance Abuse Professionals
- Crisis intervention training
- Vast KIPU EMR Knowledge
- Medical Terminology
- Introduction to Healthcare Professions
- Pharmacology Basics
- Healthcare Ethics and Law
- Patient Care and Communication
- CPR and First Aid Certification
CADC - Counseling (Registered W CCAPP Working On CADC Hours)
01.2025 - 07.2025
Certified Peer Support Specialist - Peer Support
11.2024 - 02.2025
Skills
Organizational leadership
Program leadership
Budgeting and financial management
Policy implementation
Regulatory compliance
Operations oversight
Customer service experience
Policy and procedure improvements
Staff management
Documentation and reporting
Relationship building
Quality assurance
Staff training, development, and supervision
Survey Prep
DHCS CARF JOINT COMMISSION Accreditation
Policies & Procedures
Manual Creation
Case management
Problem-solving
Documentation proficiency
Active listening
Organization and multitasking
Client advocacy
Needs assessment
Community resources
Case documentation
Patient support
Utilization management
Care coordination
Utilization review
Group therapy
Discharge planning
Individualized counseling
Interdisciplinary collaboration
Patient assessment
Quality assurance controls
EMR / EHR
Insurance regulations
Affiliations
- NAADAC – The Association for Addiction Professionals
- CCAPP 135456
- SAMHSA
- CARF
- DHCS
- The Joint Commission
- American Society of Addiction Medicine (ASAM)
- National Institute on Drug Abuse (NIDA)
- CalMHSA MPSS-GYAISE
Overview
6
6
years of professional experience
2
2
Certificates
25
25
years of post-secondary education
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteOn-SiteHybridSoftware
Google Workspace
Adobe Creative Cloud
Zoom/Microsoft Teams
Standard office equipment
Standard office equipment
Vast Computer knowledge
Manual & Training material creation
Graphic Design
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Promoting Recovery Advocacy
Supporting Team Growth
Innovative Treatment Approaches
Client Rights & Empowerment
Ending the stigma of Mental Health
Certification
Peer Support Specialist