Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

JACQUELINE CHARLES

Vero Beach,Florida

Summary

Objectives To obtain a position that offers career growth and utilizes experience and proven abilities as a diligent, responsible and competent employee. Excellent Verbal and Non-Verbal Communication Skills Emotional Intelligence. Customer Service Seasoned Volunteer with success assisting organizations with service delivery and fundraising. Purpose-driven professional excels in organization and public relations. Consistently maintains professional appearance and attitude when representing organization to propel image. Accomplished Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

16
16
years of professional experience

Work History

Volunteer

Habitat for Humanity
Vero Beach, FL
01.2015 - Current
  • Clean work areas, machines, or equipment, to maintain clean and safe job site
  • Drill holes in timbers or lumber
  • Apply primers or sealers to prepare new surfaces, such as bare wood or metal, for finish coats
  • Install structures such as drywall.
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Met with other volunteers and program leaders to discuss new service opportunities.
  • Volunteered with groups and organizations to help make measurable differences for program recipients
  • Adhered to organization procedures and instructions to maintain safety for program participants and other workers

Assistant Store Manager

Gulfstream Goodwill Industries
Vero Beach, FL
03.2021 - 06.2022
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Analyzed and interpreted store trends to facilitate planning.
  • Trained and managed associates in customer service and sales techniques.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Assisted cashiers in meeting standards for customer service and quality.
  • Resolved customer service issues promptly.
  • Answered questions about store policies and addressed customer concerns.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Optimized store displays and appearance via strategic merchandising.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings by 20%
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning

Sales Consultant

Victoria's Secret & PINK
Vero Beach, FL
11.2019 - 04.2021
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic
  • Maximized customer retention by resolving issues quickly.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Increased sales by 30% fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.

Depot, Assistant Manager

Shoe
Vero Beach, FL
01.2016 - 07.2018
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Inventory stock and reorder when inventory drops to specified level
  • Instruct staff on how to handle difficult and complicated sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies,opening new accounts Increased sales by 10%".
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Cashier

Harvest Food and Outreach
Vero Beach, FL
01.2014 - 01.2016
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Assist customers by providing information and resolving their complaints
  • Welcomed customers and helped determine their needs
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers, signed new members up for cost share program daily.
  • Stocked, tagged and displayed merchandise as required

Customer Service Agent

Aegis
01.2011 - 01.2012
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Contact potential members, to discuss their needs and explained benefits, helped determine their needs
  • HMO plans, pricing of out-of-pocket cost.

Education

Academic Diploma -

Indian River State College
Vero Beach, FL

Skills

  • Work Planning and Prioritization
  • Program Operations
  • Microsoft Office
  • Managing Cash Register, POS systems operations
  • Worker Training
  • Attention to Detail, Goals and performance
  • Leadership and People Development
  • Policy Development and Enforcement
  • Problem Anticipation and Resolution
  • Store Opening and Closing
  • Coaching, Mentoring and Time Management
  • Sales growth

Timeline

Assistant Store Manager

Gulfstream Goodwill Industries
03.2021 - 06.2022

Sales Consultant

Victoria's Secret & PINK
11.2019 - 04.2021

Depot, Assistant Manager

Shoe
01.2016 - 07.2018

Volunteer

Habitat for Humanity
01.2015 - Current

Cashier

Harvest Food and Outreach
01.2014 - 01.2016

Customer Service Agent

Aegis
01.2011 - 01.2012

Academic Diploma -

Indian River State College

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JACQUELINE CHARLES