Morgan Gonyeau
Severna Park,MD
Summary
Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service.
Overview
2
2
years of professional experience
Work History
Hostess
O'Leary's Seafood
Annapolis, MD
05.2021 - Current
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
Sales Associate
The Cottage On Main
Annapolis, MD
06.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Hostess/Food Runner
Level A Small Plates Lounge
Annapolis, MD
06.2019 - 06.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Maintained speed of service for food orders while minimizing errors and complaints.
Education
No Degree -
High Point University
High Point, NCNo Degree -
Anne Arundel Community College
Arnold, MDSkills
- Active Listening and Communication
- Attention to Detail
- Creative Problem Solving
- Flexible and Adaptable
- Highly Organized
Retail and Services Software
- Heartland Retail
- ResyOS
- Open Table
Timeline
Sales Associate
The Cottage On Main
06.2021 - 08.2021
Hostess
O'Leary's Seafood
05.2021 - Current
Hostess/Food Runner
Level A Small Plates Lounge
06.2019 - 06.2020
No Degree -
High Point University
No Degree -
Anne Arundel Community College