Jessica Ramirez
Fresno,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Medical Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Family Healthcare Network
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double booking.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Server
Cuca's Mexican Restaurant
12.2013 - 10.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Education
Associate of Science - Health Education
Fresno City College
Fresno, CA06.2021
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Insurance Verification
- Patient Registration
- HIPAA Compliance
- Microsoft Office
- Letter preparation
- CPR Certified
- Patient Referral
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist
Family Healthcare Network
08.2023 - Current
Server
Cuca's Mexican Restaurant
12.2013 - 10.2018
Associate of Science - Health Education
Fresno City College