Kearah Westhoff
Certified Nursing Assistant
Crosby,MN
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Reliable providing friendly, individualized service in store-front parlors and shops. Coordinated front desk manager with excellent multitasking and customer service skills. Flexible team member with experience preparing personal food orders, restocking inventory and operating cash registers.
Self-starting Custodian with team player mentality. Skilled at staying on task and meeting deadlines. Talented Dietary Aide skilled in nutrition and food preparation. Accustomed to caring for large numbers of patients in nursing home and hospital settings. Skilled in daily food prep, stocking and cleaning.
Overview
8
8
years of professional experience
3
3
Certification
Work History
Certified Nursing Assistant
Cuyuna Range Medical Center
Crosby , MN
2020.06 - Current
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Educated patients and families on correct medication administration.
- Maintained best-in-class standards for individualized care in [200]-bed unit by continuously checking in with patients and families and quickly providing care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Checked supply availability and laid out instruments for [dementia] patient rooms.
- Transported patients between rooms and appointments or testing locations.
- Assisted coworkers in switch from [Kronos] to [Pay-com] and completed subsequent training sessions in [7] days.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Obtained client medical history, medication information, symptoms and allergies.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Dietary Aide
Heartwood Senior Living
Crosby , MN
2020.04 - 2020.08
- Established and maintained thorough and updated nutritional information, [health needs] and [allergy] data.
- Assessed individual nutritional risk and status by interviewing patients and reviewing medical charts.
- Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
- Provided in-depth information on various modes of nutritional care to maximize options and paths to boosting health.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Reported and documented resident changes in consumption or behaviors.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Distributed food during busy peak periods to drive customer satisfaction.
- Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Ice Cream Artist and Cashier
Dairy Queen Grill & Chill
Crosby , MN
2017.06 - 2020.04
- Documented customer orders and conveyed special requests to kitchen staff.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Inspected kitchen equipment and appliances [2] times per week to verify functional operation.
- Brewed coffee and tea and changed out drink station syrups.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Backed up servers by setting up trays and completing some food deliveries.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Operated as full-service food provider in [Fast food] establishment by taking orders, preparing meals and collecting payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Completed milkshakes and ice cream desserts for customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished serving stations with fresh food and cleaned up spills.
- Cooked batches of food according to standard recipes.
- Endorsed products by making recommendations and promoting specials, increasing daily sales by [30]%.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Observed customer purchases in line and differentiated between standard portions.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Notified supervisor and peers of low product inventory and customer complaints.
- Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
- Delivered orders to ice cream dispensing area to communicate special requests.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Greeted incoming customers and provided reliable, friendly customer service.
- Delivered orders to customers at tables promptly after ice cream was scooped to avoid melting.
- Processed sales transactions for cash, debit and credit purchases.
- Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept work area tidy and sanitary, promptly addressing spills and other messes.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Helped patrons decide which flavor to choose according to preferences and tastes.
Janitor
Rice Lake Contracting
Deerwood , MN
2014.07 - 2017.06
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported vandalism or other damage to property to supervisor.
- Collected, sorted and transported recyclable materials.
- Checked in and stocked inventory throughout facility.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
- Kept building spaces premises clean inside and outside.
- Moved furniture for cleaning and set up for special events.
- Organized daily cleaning schedules for custodial team.
- Completed routine floor stripping, sealing and finishing.
- Assembled basic furniture and supplies for offices and other multi-use rooms.
- Operated compactors and balers to discard cardboard boxes and trash.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Applied insecticides and released fumigants to guard against insect and rodent infestations.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Supervised supplies in inventory and submitted reorder requests.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained floor cleaning and waxing equipment.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Education
High School Diploma -
CROSBY-IRONTON HIGHSCHOOL
Crosby, MN06.2022
Skills
- Electronic Recordkeeping
- Observation Documentation
- Fluid Measurement
- Bedsore Prevention
- Activities of Daily Living ADL Support
- Linen Replacements
- Feeding Assistance
- Emotional and Social Support
- Vital Signs Collection
- Surgical Preparation
- Nutrition and Diet
- Mobility Assistance
- Output Monitoring and Reporting
- Caregiver Relations
- Needs Determination
- Biohazard Disposal
- Quality Assurance
- Catheter Care
- Empathy and Compassionate Care
- Feeding Tube Management
- Consistent Follow Through
- Chronic Disease Management
- Medication Administration
- HIPAA Compliance
- Universal Precautions
- Heavy Lifting
- Patient Positioning
- Room Cleaning and Restocking
- Family Education
- Emotional Intelligence
- Basic Life Support
- Meal Preparation
- CPR Certification
- Intercultural Competence
- Calm Under Stress
- Time Management
- Patient Safety Management
- Emergency Response
- First Aid Certification
- Attention to Detail
- Laboratory Testing
- EMR Updating
- Biological Specimen Handling
- Care Monitoring
- Multitasking and Prioritization
- Willingness to Learn
- Verbal and Written Communication
- Oral Hygiene
- Medical Terminology
- Injury Prevention
- Patient Care Quality
- Wound Care
- Infection Prevention and Control
- Blood Sugar Monitoring
- Unit Supply Maintenance
- CNA Certification
- Quality Control
- Industrial Equipment Operation
- Facility and Site Cleaning
- Communication and Interpersonal Skills
- Trash Collection and Removal
- Safety Standards and Protocols
- Positive Team Player
- Productivity and Time Management
- Supply Inventory Management
- Conscientious and Detail-Oriented
- Damage Prevention
- Strong Work Ethic
- Physical Stamina
- Checklists and Recordkeeping
- Use of Chemical Cleaners
- Special Event Preparation
- Carpet Steaming and Shampooing
- Emergency Clean-Up
- Basic Mathematics
- New Employee Training
- Flexible Schedule
- Exterior Window Cleaning
- Snow and Ice Removal
- Laundry Management
- Daily Facilities Cleaning
- Team Collaboration
- OSHA Compliance
- Decision Making
- Cleaning Solution Preparation
- Routine Plumbing Repair
- Microsoft Office
- Adaptable and Flexible
- Stainless Steel Polishing
- Fixture Cleaning and Polishing
- Administrative Support
- Floor Polishing and Buffing
- Surface Sanitizing
- PPE Safety
- Furniture Moving
- Detail-Oriented
- Customer Relations
- Inventory Stocking
- Sweeping and Mopping
- Teamwork and Collaboration
- Kitchen Safety Standards
- Payment Processing
- Workstation Setup and Breakdown
- Cash Handling
- Dependable and Cooperative
- Managing Orders and Deliveries
- Safe Food Handling
- Employee Training and Supervision
- Stocking and Replenishing
- Collaboration and Teamwork
- Supply Ordering
- Handling Complaints
- Food and Beverage Service
- Covid Symptom Screening
- Serving and Bussing
- Adaptability and Flexibility
- Time Management and Prioritization
- Food Production Processes
- Stocking and Replenishment
- Packaging and Labeling
- Cash Drawer Operations
- Documentation and Recordkeeping
- Special Orders and Dietary Restrictions
- Daily Food Preparation
- Multitasking and Organization
- Calculating Bills
- Customer Service
- Critical Thinking
- Inventory Management
- Ingredient and Food Preparation
- Coffee and Tea Service
- Food Packaging and Labeling
- PPE Guideline Compliance
- Cleaning and Sanitizing
- Mathematical Reasoning
- Cutting and Slicing Techniques
- Smoothie and Juice Preparation
- Food Processing
- Setup and Breakdown Procedures
- Problem Solving
- Food-Grade Sanitizers
- Back of House Management
- Bakery Operations
- Coordinating Reservations
- Raw Materials Handling
- Training and Motivation
- Portion Control
- Loyalty Program Promotion
- Waste Management
- Conflict Resolution
- Inventory Rotation
- Drive Thru Operations
- Expo and Line Support
- Food Running
- Cash Drawer Reconciliation
- Plating and Presentation
- Quality Assessment
- Upselling Techniques
- Measurement Conversions
- Waste Reduction
- Health and Safety Compliance
- Temperature Monitoring
- ServSafe Certified
- Opening and Closing Procedures
- Nutritional Education
- Server and Staff Support
- Data Entry
- Server Support
- Team Player
- Health and Safety Standards
- Valid Food Handlers Certification
- Customer Needs Assessment
- Cake Decoration
- Seating and Table Management
- Special Dietary Needs
- Sales and Promotions
- Restaurant Operations
- Process Monitoring and Improvement
- Preventing Food Spoilage
- Weighing and Measuring
- Recipe Adjustments
- Espresso and Tea Beverage Service
- Employee Guidance and Motivation
- Quantity Determination
- Quantity Estimation
- Work Planning and Prioritizing
- Individual Dietary Support
- Standards Compliance
- Food Selection
- Food Intake Documentation
- Medical Attention
- Data Analysis
- Personal Assistance
- Creative Thinking
- Protective Equipment
- Visual Inspection
- Family Assistance
- Menu Planning
- Process Monitoring
- Dietary Problem Identification
- Recipe Standardization
- Patient Observation
- Food Preparation Oversight
- Observation Reporting
- Commercial Cutlery
- Healthy Eating Habits Promotion
- Nutrition Research
- Food and Beverage Costing
- Innovation and Creativity
- Scientific Calculators
- Telephone and E-mail Communication
- Program Orientation
- Presentation Delivery
- Word Processing
- Spreadsheet Tracking
- Schedule Coordination
- Illness Prevention and Treatment
- Referral Coordination
- Ingredient Mixing
- Nutritional Assessments
- Analytical Thinking
- Food and Nutrition Research
- Desktop and Personal Computers
- Medical Tape Measures
- Social Orientation
- Resource Planning
- Food Service Systems Research
- Food Research
- Floor Scale Operation
Certification
Certified in basic first aid
Certified in Adult, child, infant CPR
Certified AED operator
Certified ServSafe
Timeline
Certified Nursing Assistant
Cuyuna Range Medical Center
2020.06 - Current
Dietary Aide
Heartwood Senior Living
2020.04 - 2020.08
Ice Cream Artist and Cashier
Dairy Queen Grill & Chill
2017.06 - 2020.04
Janitor
Rice Lake Contracting
2014.07 - 2017.06
High School Diploma -
CROSBY-IRONTON HIGHSCHOOL
Certified in basic first aid
Certified in Adult, child, infant CPR
Certified AED operator
Certified ServSafe