Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Reliable providing friendly, individualized service in store-front parlors and shops. Coordinated front desk manager with excellent multitasking and customer service skills. Flexible team member with experience preparing personal food orders, restocking inventory and operating cash registers.
Self-starting Custodian with team player mentality. Skilled at staying on task and meeting deadlines. Talented Dietary Aide skilled in nutrition and food preparation. Accustomed to caring for large numbers of patients in nursing home and hospital settings. Skilled in daily food prep, stocking and cleaning.
Overview
8
8
years of professional experience
3
3
Certification
Work History
Certified Nursing Assistant
Cuyuna Range Medical Center
Crosby, MN
06.2020 - Current
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Educated patients and families on correct medication administration.
Maintained best-in-class standards for individualized care in [200]-bed unit by continuously checking in with patients and families and quickly providing care.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Facilitated personal hygiene management, feeding and ambulation.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Checked supply availability and laid out instruments for [dementia] patient rooms.
Transported patients between rooms and appointments or testing locations.
Assisted coworkers in switch from [Kronos] to [Pay-com] and completed subsequent training sessions in [7] days.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Obtained client medical history, medication information, symptoms and allergies.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Dietary Aide
Heartwood Senior Living
Crosby, MN
04.2020 - 08.2020
Established and maintained thorough and updated nutritional information, [health needs] and [allergy] data.
Assessed individual nutritional risk and status by interviewing patients and reviewing medical charts.
Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
Provided in-depth information on various modes of nutritional care to maximize options and paths to boosting health.
Educated clients about long-term health benefits of balanced diets and exercise programs.
Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
Reported and documented resident changes in consumption or behaviors.
Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
Upheld efficiency of meal services by pre-setting tables before patients arrived.
Distributed food during busy peak periods to drive customer satisfaction.
Increased aide productivity by working closely with staff to redesign cleaning protocols, processes and workflows.
Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
Delivered nourishment and supplements to nurse station for distribution to specific residents.
Maintained strict levels of cleanliness for tables, floors and prep areas.
Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
Arranged tray and or table settings with proper tableware, condiments and tray card.
Served meals to residents in accordance with established schedules and dietary procedures.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Ice Cream Artist and Cashier
Dairy Queen Grill & Chill
Crosby, MN
06.2017 - 04.2020
Documented customer orders and conveyed special requests to kitchen staff.
Reconciled receipt totals, cash and credit payments to address shortages.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Inspected kitchen equipment and appliances [2] times per week to verify functional operation.
Brewed coffee and tea and changed out drink station syrups.
Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Backed up servers by setting up trays and completing some food deliveries.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Operated as full-service food provider in [Fast food] establishment by taking orders, preparing meals and collecting payments.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Filled out daily shift log to record amount of food prepared, used and leftover.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Completed milkshakes and ice cream desserts for customers.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Accurately operated cash register to process customer payments.
Kept kitchen, counter and dining areas cleaned and sanitized.
Replenished serving stations with fresh food and cleaned up spills.
Cooked batches of food according to standard recipes.
Endorsed products by making recommendations and promoting specials, increasing daily sales by [30]%.
Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Observed customer purchases in line and differentiated between standard portions.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Notified supervisor and peers of low product inventory and customer complaints.
Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
Delivered orders to ice cream dispensing area to communicate special requests.
Observed health code regulations and internal policies for cleaning and sanitizing.
Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
Greeted incoming customers and provided reliable, friendly customer service.
Delivered orders to customers at tables promptly after ice cream was scooped to avoid melting.
Processed sales transactions for cash, debit and credit purchases.
Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
Maintained menu knowledge to provide recommendations and answers to customer questions.
Kept work area tidy and sanitary, promptly addressing spills and other messes.
Provided details on seasonal flavor availability, ice cream source, allergens and specials.
Helped patrons decide which flavor to choose according to preferences and tastes.
Janitor
Rice Lake Contracting
Deerwood, MN
07.2014 - 06.2017
Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Reported vandalism or other damage to property to supervisor.
Collected, sorted and transported recyclable materials.
Checked in and stocked inventory throughout facility.
Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
Kept building spaces premises clean inside and outside.
Moved furniture for cleaning and set up for special events.
Organized daily cleaning schedules for custodial team.
Completed routine floor stripping, sealing and finishing.
Assembled basic furniture and supplies for offices and other multi-use rooms.
Operated compactors and balers to discard cardboard boxes and trash.
Promoted building security by locking doors and checking electrical appliances for safety hazards.
Used power scrubbing and waxing machines to scrub and polish floors.
Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Applied insecticides and released fumigants to guard against insect and rodent infestations.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Supervised supplies in inventory and submitted reorder requests.
Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
Responded immediately to calls from personnel to clean up spills and wet floors.
Identified repair needs and major maintenance concerns, and escalated issues to management.
Used organic-based chemicals to disinfect floors, counters and furniture.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Maintained optimal supply levels to meet daily and special cleaning needs.
Maintained floor cleaning and waxing equipment.
Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Education
High School Diploma -
CROSBY-IRONTON HIGHSCHOOL
Crosby, MN
06.2022
Skills
Electronic Recordkeeping
Observation Documentation
Fluid Measurement
Bedsore Prevention
Activities of Daily Living ADL Support
Linen Replacements
Feeding Assistance
Emotional and Social Support
Vital Signs Collection
Surgical Preparation
Nutrition and Diet
Mobility Assistance
Output Monitoring and Reporting
Caregiver Relations
Needs Determination
Biohazard Disposal
Quality Assurance
Catheter Care
Empathy and Compassionate Care
Feeding Tube Management
Consistent Follow Through
Chronic Disease Management
Medication Administration
HIPAA Compliance
Universal Precautions
Heavy Lifting
Patient Positioning
Room Cleaning and Restocking
Family Education
Emotional Intelligence
Basic Life Support
Meal Preparation
CPR Certification
Intercultural Competence
Calm Under Stress
Time Management
Patient Safety Management
Emergency Response
First Aid Certification
Attention to Detail
Laboratory Testing
EMR Updating
Biological Specimen Handling
Care Monitoring
Multitasking and Prioritization
Willingness to Learn
Verbal and Written Communication
Oral Hygiene
Medical Terminology
Injury Prevention
Patient Care Quality
Wound Care
Infection Prevention and Control
Blood Sugar Monitoring
Unit Supply Maintenance
CNA Certification
Quality Control
Industrial Equipment Operation
Facility and Site Cleaning
Communication and Interpersonal Skills
Trash Collection and Removal
Safety Standards and Protocols
Positive Team Player
Productivity and Time Management
Supply Inventory Management
Conscientious and Detail-Oriented
Damage Prevention
Strong Work Ethic
Physical Stamina
Checklists and Recordkeeping
Use of Chemical Cleaners
Special Event Preparation
Carpet Steaming and Shampooing
Emergency Clean-Up
Basic Mathematics
New Employee Training
Flexible Schedule
Exterior Window Cleaning
Snow and Ice Removal
Laundry Management
Daily Facilities Cleaning
Team Collaboration
OSHA Compliance
Decision Making
Cleaning Solution Preparation
Routine Plumbing Repair
Microsoft Office
Adaptable and Flexible
Stainless Steel Polishing
Fixture Cleaning and Polishing
Administrative Support
Floor Polishing and Buffing
Surface Sanitizing
PPE Safety
Furniture Moving
Detail-Oriented
Customer Relations
Inventory Stocking
Sweeping and Mopping
Teamwork and Collaboration
Kitchen Safety Standards
Payment Processing
Workstation Setup and Breakdown
Cash Handling
Dependable and Cooperative
Managing Orders and Deliveries
Safe Food Handling
Employee Training and Supervision
Stocking and Replenishing
Collaboration and Teamwork
Supply Ordering
Handling Complaints
Food and Beverage Service
Covid Symptom Screening
Serving and Bussing
Adaptability and Flexibility
Time Management and Prioritization
Food Production Processes
Stocking and Replenishment
Packaging and Labeling
Cash Drawer Operations
Documentation and Recordkeeping
Special Orders and Dietary Restrictions
Daily Food Preparation
Multitasking and Organization
Calculating Bills
Customer Service
Critical Thinking
Inventory Management
Ingredient and Food Preparation
Coffee and Tea Service
Food Packaging and Labeling
PPE Guideline Compliance
Cleaning and Sanitizing
Mathematical Reasoning
Cutting and Slicing Techniques
Smoothie and Juice Preparation
Food Processing
Setup and Breakdown Procedures
Problem Solving
Food-Grade Sanitizers
Back of House Management
Bakery Operations
Coordinating Reservations
Raw Materials Handling
Training and Motivation
Portion Control
Loyalty Program Promotion
Waste Management
Conflict Resolution
Inventory Rotation
Drive Thru Operations
Expo and Line Support
Food Running
Cash Drawer Reconciliation
Plating and Presentation
Quality Assessment
Upselling Techniques
Measurement Conversions
Waste Reduction
Health and Safety Compliance
Temperature Monitoring
ServSafe Certified
Opening and Closing Procedures
Nutritional Education
Server and Staff Support
Data Entry
Server Support
Team Player
Health and Safety Standards
Valid Food Handlers Certification
Customer Needs Assessment
Cake Decoration
Seating and Table Management
Special Dietary Needs
Sales and Promotions
Restaurant Operations
Process Monitoring and Improvement
Preventing Food Spoilage
Weighing and Measuring
Recipe Adjustments
Espresso and Tea Beverage Service
Employee Guidance and Motivation
Quantity Determination
Quantity Estimation
Work Planning and Prioritizing
Individual Dietary Support
Standards Compliance
Food Selection
Food Intake Documentation
Medical Attention
Data Analysis
Personal Assistance
Creative Thinking
Protective Equipment
Visual Inspection
Family Assistance
Menu Planning
Process Monitoring
Dietary Problem Identification
Recipe Standardization
Patient Observation
Food Preparation Oversight
Observation Reporting
Commercial Cutlery
Healthy Eating Habits Promotion
Nutrition Research
Food and Beverage Costing
Innovation and Creativity
Scientific Calculators
Telephone and E-mail Communication
Program Orientation
Presentation Delivery
Word Processing
Spreadsheet Tracking
Schedule Coordination
Illness Prevention and Treatment
Referral Coordination
Ingredient Mixing
Nutritional Assessments
Analytical Thinking
Food and Nutrition Research
Desktop and Personal Computers
Medical Tape Measures
Social Orientation
Resource Planning
Food Service Systems Research
Food Research
Floor Scale Operation
Certification
Certified in basic first aid
Certified in Adult, child, infant CPR
Certified AED operator
Certified ServSafe