Jennifer Johnston
Irvine,CA
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
4
4
years of professional experience
Work History
Operations Manager
Amazon
Irvine
07.2023 - Current
- Oversee, manage, and guide a team of 5 Area Managers, 6 Shift Lead Supervisors, and shifts of 100-150 hourly employees by providing regular feedback and ensuring adherence to standard work practices for safety, quality, and cost
- Partner with senior leadership to plan, review, and implement cost and quality goals for the building
- Assist lower performing shifts by sharing best practices, developing a plan for the leadership team, and tracking their progress through observation, metrics, and weekly performance reviews
- Shifts saw an increase from an average of 82 TPH to 113 TPH in Inbound, 113 TPH to 128 TPH in Outbound, and 78 TPH to 87 TPH in Sortation/Delivery
- Overall building impact was an increase in Building TPH from 44 TPH in week 44 to 63 TPH in week 51
- Implemented site-wide project for better tracking of lost inventory, decreasing quality defects by 4.3% weekly and increasing building cost by 2% weekly by cutting down on the need to reprocess the lost inventory
- Trained new Operations Manager to take over shift prior to being moved to assist on a different shift
- Create and sustain a safe, high-quality and professional environment while upholding company safety initiatives and ensuring all OSHA guidelines are followed
- Work with senior executives at the site and regional levels across different departments to scrutinize current processes and pinpoint areas for enhancing and streamlining current operations
- Conducting an in-depth analysis of metrics to identify opportunities for enhancing safety, cost effectiveness, and quality.
Area Manager I & II
Amazon
Reno, NV
04.2021 - 07.2023
- Manage team of 3 supervisors and 60+ associates
- Responsible for addressing and actioning any safety concerns/escalations via reporting and standard work processes
- Processed and dispatched >35,000 units per shift for Outbound and >25,000 units for Inbound daily
- Launched new sub same day delivery site
- Assisted in operational testing of equipment to ensure smooth launch
- Onboarded 100+ associates initially then continued onboarding approximately 10 associates every other week as volume slowly ramped up
- Ensured all critical roles were filled with necessary number trained for daily operations and backups as needed
- Trained supervisors on the processes, tracking metrics, and communicating with/engaging with their team effectively
- Proper planning of each day’s shift plan by looking at expected headcount, inbound and outbound volume goals, rate predictions, and staffing requirements
- Ran most cost-efficient shift for over 6 months, 126 TPH or 113% to operational plan, 14.5% above site target goal of 110 TPH
- Assist senior management in brainstorming and researching resolutions for problems that hinder employee productivity, safety, or quality and gathering and analyzing data to implement solutions
- Trained/mentored new Area Managers and struggling Area Managers to develop plan for success or improvement
- Decreased Safety Leadership unfavorable scores from 18% unfavorable to 6% unfavorable for the site
- Increased Leadership Behavior index from 3.8/5 to 4.5/5.
Investment Analyst, Data Analytics Team (Internship)
Bronco Asset Management (CPP Student Managed Investment Fund)
01.2020 - 04.2021
- Management of $300,000 for Cal Poly Pomona's Student Managed Investment Fund and CFAOC society investors, resulting in a 15.11% positive return for investors and a 1st place award from CFA Orange County in the Student Managed Investment Fund competition
- Investment policy construction centered around clients' goals which was then used to perform asset allocation via a Portfolio Optimization Excel model
- Completed extensive research on global economic conditions and individual securities using Bloomberg Terminals and built Discounted Cash Flow models to assess security selections
- Gave detailed presentations to new and existing investors on portfolio selections, expected returns, risks, and monitoring process.
Education
MBA -
University of California, Irvine
Irvine, CA06.2025
Bachelor of Science - Business Administration, Finance, Real Estate, and Law
California State Polytechnic University, Pomona
Pomona, CA06.2020
Skills
- Continuous Improvements
- Project Management Abilities
- Operations Oversight
- Team Building/Leadership
- Employee Motivation
- MS Office
- Cross-Functional Communication
Timeline
Operations Manager
Amazon
07.2023 - Current
Area Manager I & II
Amazon
04.2021 - 07.2023
Investment Analyst, Data Analytics Team (Internship)
Bronco Asset Management (CPP Student Managed Investment Fund)
01.2020 - 04.2021
MBA -
University of California, Irvine
Bachelor of Science - Business Administration, Finance, Real Estate, and Law
California State Polytechnic University, Pomona