London Baker
Flight Attendant
Linden,NJ
Summary
Organized and motivated individual eager to apply time management, organizational and customer service skills in various environments. Seeking an opportunity to expand skills while facilitating company growth. I have a great diverse work experiences which have equipped me with a blend of soft and technical skills which I do believe make me a great asset.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
United Airline
Newark, NJ
06.2022 - Current
- Instructed passengers on safety and emergency procedures and answered questions related to flight
- Helped guests locate seats and stow luggage in appropriate locations
- Followed safety, passenger and supply pre-flight checklists
- Offered answers to passengers' questions and resolved issues that arose during flights
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Flight Attendant
JetBlue Airways
New York, NY
03.2020 - 05.2023
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Adhered to company policies regarding security measures and protocol at all times.
- Completed paperwork related to passenger manifests accurately after each flight.
Assistant Operation Manager
Marriott
New York, NY
03.2019 - 03.2020
- Built schedules, tracked hourly employee time and completed bi-weekly payroll for employees
- Departmental cost /budget control
- Monitored daily operations for compliance with quality standards and safety regulations.
- Created detailed reports on project progress and performance metrics.
- Collaborated with other departments to coordinate activities related to operations management.
- Developed strategic plans for improving operational processes and increasing productivity levels.
- Ensured that all operational tasks were completed within established timeframes.
- Prepared detailed reports summarizing operational objectives achieved over a given period of time.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Built and established strong partnerships with teams, vendors and contractors.
- Monitored performance of project team members to provide performance feedback.
Front Desk
Marriott
New York, NY
04.2017 - 03.2019
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Investigated and analyzed client complaints to identify and resolve issues.
Front Desk
Courtyard Marriott Hotel
New York, NY
08.2015 - 04.2017
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Investigated and analyzed client complaints to identify and resolve issues.
CSR/Bank Teller
TD Bank
New York, NY
01.2016 - 01.2017
- Analyzed customer financial needs and recommended appropriate banking products.
- Developed relationships with customers to increase sales of bank services.
- Maintained accurate records of customer accounts transactions.
- Provided advice and guidance on financial matters including investments and savings plans.
- Resolved customer complaints in a timely manner.
- Assisted in the development of new banking products and services for clients.
- Performed daily reconciliation of cash deposits and withdrawals from branch teller operations.
- Conducted periodic audits to ensure that proper procedures were followed in handling customer funds.
- Prepared reports on branch activities for senior management review.
Education
MBA in Business Minor in Project Management -
Southern New Hampshire University
New Hampton, NH06.2024
Bachelors in Humanities & Social Science -
Montclair State University
Montclair, NJ01.2021
Diploma in Education -
Sam Sharpe Teachers' University
Montego Bay, Jamaica01.2013
Skills
- Microsoft Excel
- Microsoft power point
- Microsoft Team
- Project management
- Customer service
- Effective Communication
- Time Management
- Data Analysis
- Customer Relations Specialist
- Conflict Management
- Cost control
- Problem Solving
- Microsoft Power BI
- Coaching & Mentoring
- Financial Administration
References
Available upon request
Certification
- Licensed Notary Public - Expires 2026
- Microsoft Power BI, American Institute of CPAs - 2021
- Time Management , American Institute of CPAs - 2023
- Strategic Analysis , American Institute of CPAs - 2023
Timeline
Flight Attendant
United Airline
06.2022 - Current
Flight Attendant
JetBlue Airways
03.2020 - 05.2023
Assistant Operation Manager
Marriott
03.2019 - 03.2020
Front Desk
Marriott
04.2017 - 03.2019
CSR/Bank Teller
TD Bank
01.2016 - 01.2017
Front Desk
Courtyard Marriott Hotel
08.2015 - 04.2017
MBA in Business Minor in Project Management -
Southern New Hampshire University
Bachelors in Humanities & Social Science -
Montclair State University
Diploma in Education -
Sam Sharpe Teachers' University