Open To Work
Tiffani Danyelle Thomas
Mobile,AL
Summary
Patient Accounts Representative with background in managing patient admissions, insurance verification, and scheduling appointments. Possess strong communication skills to professionally interact with patients, families, and healthcare professionals. Demonstrated ability to maintain confidentiality while providing high-quality customer service.
Overview
11
11
years of professional experience
Work History
DME Customer Service Representative
Providence Home Medical
Mobile, AL
10.2022 - 10.2024
- Complete and submit, accurately and timely, all required paperwork including but not limited to referral intake forms, insurance verification documents, delivery tickets, activity logs, special information reports, etc.
- Coordinate the patient referral process including referral demographics, communication with customer service/clinicians, verification of insurance coverage, delivery, education, CMN retrieval and patient/referral source satisfaction follow-up.
- Identify, develop and maintain relationships with hospital personnel such as case managers, social workers, physicians, nurses, etc.
- Maintains a high level of satisfaction with patients, referral sources, and location employees.
- Maintained accurate records of patient information related to the use of DME.
- Educated patients on safe and effective use of their prescribed durable medical equipment.
- Monitored inventory levels of supplies needed for operating DMEs accurately and efficiently
- Proficiently operated and maintained durable medical equipment, such as oxygen tanks, wheelchairs, and hospital beds.
- Resolved customer complaints regarding malfunctioning or unsatisfactory performance from their prescribed Durable Medical Equipment.
- Coordinated delivery, installation, setup, and training for new durable medical equipment customers.
- Troubleshot technical issues with DME and identified solutions.
- Studied technical manuals or attended training sessions provided by equipment manufacturers to maintain current knowledge.
Virtual Receptionist
Signius Communications
Mobile, AL
03.2022 - 10.2022
- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
- Recommend improvements for systems and processes to boost organizational efficiency
Front Desk Coordinator
Gulf Coast Urology
Foley, AL
01.2018 - 03.2020
- Answer and direct clinic front desk multi-line telephone system routing calls to appropriate personnel.
- Effectively and efficiently coordinate the patient check-in/registration process including checking and verifying insurance information, referrals, insurance eligibility, current demographics, collecting co-pays other patient payments and accurately entering appropriate information in Care Cloud.
- Precert procedures, surgeries or test ordered.
- Scheduling surgeries, in office procedures and follow up appointments.
- Assist in the preparation of the patient medical records to ensure adequate records are available for patient appointments.
- Maintain cleanliness and professional appearance of reception area.
- Assist patients with needs while in reception area
- Follow standard clinic supply protocol.
- Complete daily deposit including balancing and forwarding to the office manager.
- Additional responsibilities as assigned.
Lab Specimen Collector
Southern Lab Partners
Mobile, AL
08.2016 - 01.2018
- Collect specimens according to established procedures.
- Maintain all appropriate logs.
- Research test/client information.
- Verify all written and electronic orders.
- Entering patient registration. Entry of test order from requisition or pulling order from database;
- Managing outstanding standing orders.
Front Desk/Billing Clerk
Fleming Rehab
Mobile, AL
09.2013 - 08.2016
- Checking patients in and out of the office, scheduling appointments, assisting with billing and insurance
- Maintaining accurate medical records.
- Answering phones, greeting patients with a welcoming demeanor, and answering questions about patient care or treatment when possible.
- Prepare client charts, clean the reception area, and maintain office inventory.
- Insurance and Workmen’s comp verification
- Setting any type of equipment up that may be used for that particular patient.
- Protecting patient confidentiality.
Education
John S. Shaw
Skills
- Customer Service
- HIPPA Compliance
- Critical Thinking
- Initiative and Proactivity
- Excellent Communication
- Adaptability
- Scheduling software
- Medical terminology knowledge
- Problem-solving skills
- Attention to Detail
- Teamwork and Collaboration
- Electronic Medical Records
- Prioritization
- Microsoft Office Suite
- Listening Skills
- Payment Collection
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteTimeline
DME Customer Service Representative
Providence Home Medical
10.2022 - 10.2024
Virtual Receptionist
Signius Communications
03.2022 - 10.2022
Front Desk Coordinator
Gulf Coast Urology
01.2018 - 03.2020
Lab Specimen Collector
Southern Lab Partners
08.2016 - 01.2018
Front Desk/Billing Clerk
Fleming Rehab
09.2013 - 08.2016
John S. Shaw