Barbara Ascroft

• Supported teacher in development of individual learning strategies.
• Maintained positive attitude and affirmatively communicated with each student.
• Interacted physically and verbally with students throughout each day.
• Collaborated with teacher to create customized classroom environment integral to students' needs.
• Alerted instructor to student behavior or issues requiring intervention.
• Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Porting worksheets
• Our team rolled 75 markets t our systems for pre-order verification so did not stall on back side and miss critical dates
• Contact for sales and customers
• LEVEL 3 SIDE
• Entered orders for Customer Service Reps AND Porting work sheets
• Did special project for Voice Complete to make sure Work In Progress Reports were being billed
• Learned disconnects
• CENTURYLINK SIDE
• Order entry disconnects
• Was still learning when work force reduction was instituted

Entered orders for Access Service Department on the Wholesale side of the house

• Entered orders
• Monitored orders
• Resolved customer issues
• Handled quality control issues
• Produced reports
• Maintained website
• Assisted in billing issues
• Maintained filing.
• Received largest customers inventory into warehouse.

EX: Provided prompt and results-oriented customer service for approximately 50 customers per day, ensuring that issues were resolved in a courteous and satisfactory manner.

• Maintained quality control for million-dollar customer

• Responsible for all customer correspondence from order entry through to production
• Coordinated all design changes, color changes , rush orders and quality control issues
• Maintained shipping information prior to billing
• Acted as backup for accountant for actual billing/accounts, receivable functions .
• Received Vendor of year from VI-Jon Labs