Summary
Overview
Work History
Education
Skills
Accomplishments
Education
Skills
Languages
Timeline
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Kashandra Barnes

Kashandra Barnes

Houston,TX

Summary

Currently looking for Entry level Receptionist and/or Assistant job opportunities in the great city of Houston, TX. Motivated, enthusiastic and personable with no experience as a receptionist/assistance, but very well able to do the job meeting all expectations and job related tasks. I’m looking to broaden and hone my office skills to the next level having the ability to do so in any and all in office and/or out of office environments.

Experienced with providing excellent customer service and maintaining organized store environments. Utilizes product knowledge and effective communication to meet customer needs and drive sales. Track record of working well with team members, ensuring smooth operations and positive shopping experience.

Overview

5
5
years of professional experience

Work History

Retail Worker

Shiftsmart
06.2025 - Current
  • Processed transactions accurately using point-of-sale systems, ensuring a smooth checkout experience.
  • Collaborated with team members to achieve daily sales goals through effective teamwork and communication.
  • Implemented loss prevention strategies that reduced shrinkage through vigilant monitoring of store operations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Retail Worker

Burlington
03.2025 - Current
  • Managed inventory levels to ensure product availability and minimize stock shortages.
  • Provided exceptional customer service by assisting with product selection and addressing inquiries promptly.
  • Trained new staff on operational procedures and company policies to enhance team efficiency.
  • Organized merchandise displays to optimize sales opportunities and enhance store aesthetics.

Customer Service Representative

MMC Group
05.2024 - 07.2024
  • Delivered accurate assistance for WIC and SNAP accounts, handling issues like fraud and sending new cards as needed while expressing empathy to enhance customer experience.
  • Completed an average of 40 calls per day, efficiently navigating multiple applications to resolve inquiries, providing troubleshooting assistance, and updating customer information.
  • Educating customers on how to use their benefits effectively, sharing tips and best practices to promote successful utilization.

Sales Ambassador

CLEAR
03.2023 - 05.2024
  • Built rapport with members and potential customers, promoting the value of CLEAR services and enhancing overall customer satisfaction.
  • Ensuring the safety and security of all passengers daily, while adhering to all protocols and maintaining a vigilant presence in high-traffic areas.

Quality Assurance

FEDEX Ground
11.2021 - 07.2022
  • Ensuring the quality handling of all packages needing repacking while filing damage reports and improving shipment integrity.
  • Processing hazardous materials and customer returns. Adhering to safety regulations and efficiently managing over-labeling.

Package Handler

FEDEX Ground
12.2020 - 11.2021
  • Processed and packaged an average of 1000 incoming packages for shipment while using hand-held scanners to verify package info.

Education

High School Diploma -

Valley High School
Sacramento, CA
01.2006

Skills

  • Data Entry
  • Typing 60 – 100 wpm
  • Client service & communications
  • Microsoft Office (Excel, PowerPoint, Word)
  • Telephone Etiquette
  • Time Management
  • Oral/Written Communications
  • Scheduling and Calendar management
  • Adaptability
  • Customer service
  • Patience and empathy
  • Customer assistance
  • Reliability and punctuality

Accomplishments

  • Supervised team of 7 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Education

Valley High School Graduate, 08/01/02, 05/01/06, True

Skills

Data Entry, Typing 60 – 100 wpm, Client service & communications, Microsoft Office (Excel, PowerPoint, Word), Telephone Etiquette, Time Management, Oral/Written Communications, Scheduling and Calendar management, Adaptability, Effectively managed a high-volume phone system, handling an average of 40 -100 daily calls with 95% call resolution rate., Demonstrated strong verbal communication skills, resulting in a 20% in misdirect calls and improved client satisfaction., Logging calls and reducing response time and enhancing office communication flow., Providing exceptional customer service, maintaining satisfaction rate of 90% through effective issue resolution and a friendly demeanor., Resolved client inquiries promptly, achieving a 98% accuracy rate and minimizing document retrieval time by 15%.

Languages

English
Native or Bilingual
Spanish
Limited Working
Hebrew
Limited Working
Turkish
Elementary

Timeline

Retail Worker

Shiftsmart
06.2025 - Current

Retail Worker

Burlington
03.2025 - Current

Customer Service Representative

MMC Group
05.2024 - 07.2024

Sales Ambassador

CLEAR
03.2023 - 05.2024

Quality Assurance

FEDEX Ground
11.2021 - 07.2022

Package Handler

FEDEX Ground
12.2020 - 11.2021

High School Diploma -

Valley High School

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