John McManus
Henderson,CO
Summary
Experienced store manager with a talent for assembling exceptional sales teams and overseeing seamless, efficient, and highly profitable store operations. Skilled in fostering staff collaboration and driving productivity to surpass goals. Natural leader adept at analyzing and solving problems, demonstrated through successful team building and management achievements.
Overview
9
9
years of professional experience
Work History
Store Manager
Tailored Brands Inc.
03.2020 - Current
- Managed inventory control, cash control, and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Rotated merchandise and displays to feature new products and promotions
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Trained new employees on proper protocols and customer service standards
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Supported back office hiring and employment processes
- Managed performance of team members
- Led cross-functional projects and identified and solved complex problems across the business spectrum.
Professional Landscaper
North Atlantic Landscaping Co
04.2019 - 10.2019
- Assisted customers in looking their very best
- Used POS system to scan customer purchases, calculate prices and process transactions
- Assisted with store recovery to maintain a clean and organized sales floor throughout the shift and after
- Used & performed minor repairs and maintenance procedures on equipment utilized in groundskeeping
- Trimmed and edged the general grounds which created an attention to detail skill
- Worked with the customer to update landscaping designs with new plantings and improved care
- Cut back overgrowth and created designs with skill in pruning and design.
Electronics Sales Associate
Target
09.2015 - 10.2018
- Cultivated positive communication and relationships with clients for satisfaction as well as generating new business
- Used upselling techniques to drive sales and build customer loyalty
- Assisted customers on the sales floor by directing them to product locations, answering questions
- Demonstrated expansive product knowledge and made personalized recommendations to meet customer needs
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Processed credit and debit card payments to complete customer buying experience
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
Education
High School Diploma -
Princess Anne High School
Virginia Beach, VA06.2010
Skills
- Mathematical Calculation and Reasoning
- Verbal and Written Communication
- Team Leadership
- Leadership Development
- Staff Training
- Customer Relations
- Multitasking and Organization
Problem-Solving
Timeline
Store Manager
Tailored Brands Inc.
03.2020 - Current
Professional Landscaper
North Atlantic Landscaping Co
04.2019 - 10.2019
Electronics Sales Associate
Target
09.2015 - 10.2018
High School Diploma -
Princess Anne High School