José Rodríguez
Falls Church,Virginia
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Specialist
Dc Travel Group
Washington DC, DC
06.2019 - Current
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Listened and responded to around 50 customer requests per day and forwarded necessary information to superiors.
- Provided personalized customer service by greeting each customer, assisting with research forms , suggestively selling and making sure all cases are solves in time.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Sales Associate
Bloomingdale’s, Tyson
Corner, Virginia
07.2018 - 05.2019
- Maintained excellent attendance record, consistently arriving to work on time.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Led projects and analyzed data to identify opportunities for improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased sales 25% in 6 months.
- Collaborated with [Channel, Tom Ford, Gucci ( coordinators )to increase sales.
- Resolved problems, improved operations and provided exceptional service
- Maintained energy and enthusiasm in fast-paced environment
- Adhered to social distancing protocols and wore mask or face shield
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
s Attendant
Hyatt Regency
Lexington, KY
01.2017 - 01.2018
- Kept facilities clean, neat and organized to give areas professional and fresh appeal.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Instructed guests and directed to clean and open stalls.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Replaced restroom supplies, sanitized counters and mopped.
- Gathered soiled linen and washed in laundry room.
- Followed established protocols for door and entry security.
- Removed safety hazards, soiled items and trash from customer areas.
- Assigned lockers, handed out towels and collected used towels for laundry processing.
- Cleaned, emptied and maintained lockers and storage cubbies.
- Responded to all customer inquiries thoroughly and professionally.
- Cleaned showers, sinks, mirrors, toilets, countertops and other surfaces.
- Locked and unlocked facilities to allow participants entry or shut down after events.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Maintained linen cart so that it was neat and organized.
- Provided towels and sheets to clients in public baths, steam rooms and restrooms.
- Maintained inventory of items that were placed in each guest room.
Head of Department
Ministry of Culture, Education and Cultural Affairs
Havana
01.2015 - 01.2016
- For International Cultural Affairs, Asian and African Regions
- Organized Meeting of Culture Ministers of Latin-Americans and Caribbean Area (Board Internationals
- Education and Cultural Affairs)
- Organized Sixth Meeting of Ministers ALBA (Board Internationals Education and Cultural Affairs)
- Organized International Day of Africa in Cuba
- (Board Internationals Education and Cultural Affairs)
- Organized Spring Asian Festival in Cuba (Board Internationals Education and Cultural Affairs).
University for the Medical Science of Havana
Havana, Cuba
01.2014 - 01.2016
- Adhered to social distancing protocols and wore mask or face shield
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Handled 50 students per day to address inquiries and concerns
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Office of International Affairs
Havana, Cuba
01.2013 - 01.2015
- Organized and lead International Book Fair of Havana (2013, 2014, 2015)
- Organized and lead the following International Book Fairs: Guadalajara, México (2013, 2014), Venezuela, (2013, 2014), Frankfurt, Germany (2013, 2014), Lima, Perú (2013, 2014), La Paz, Bolivia (2013, 2014), and Haiti (2013, 2014)
- Organized the I LASA Congress, Illinois United States (2013, 2014).
Cuban Book Chamber
Havana, Cuba
01.2012 - 01.2013
- Organized and selected books for International Book Fair, Beijing, China (2012, 2013), Brazil (2013), Russia (2012), Santo Domingo, Rep
- Of the Dominican Republic
- (2013), London, England, (2013), Habana, Cuba (2013).
Education
MEDICAL - Medical Interpreter
Medical Interpreter Training School
San Francisco, CA11.2021
Bachelor’s - Cultural Studies And Administration Management
University of Havana
Havana, Cuba07.2014
Skills
- Expert in Microsoft Office
- Customer Relations
- Specialist in Emigration's cases, Sales, Costumer Services
- Training and Development international sales,
- Interpersonal Communication
- Active Listening
- Critical Thinking
- Analytical and Critical Thinking
- Flexible and Adaptable
- Written Communication
- Multitasking Abilities
Accomplishments
Awards
Younger Leader Americas Initiative Program, Department of State, Meridian International and USAID, Washington DC, USA, 2016.
Student with Honors . Seminar on Cultural Management for Developing Countries (Central Academy of Cultural Administration, Beijing, China, 2016).
Languages
Spanish
Native or Bilingual
Portuguese
Full Professional
French
Professional Working
Timeline
Specialist
Dc Travel Group
06.2019 - Current
Sales Associate
Bloomingdale’s, Tyson
07.2018 - 05.2019
s Attendant
Hyatt Regency
01.2017 - 01.2018
Head of Department
Ministry of Culture, Education and Cultural Affairs
01.2015 - 01.2016
University for the Medical Science of Havana
01.2014 - 01.2016
Office of International Affairs
01.2013 - 01.2015
Cuban Book Chamber
01.2012 - 01.2013
MEDICAL - Medical Interpreter
Medical Interpreter Training School
Bachelor’s - Cultural Studies And Administration Management
University of Havana