Desirae Wilcox
Newport News,VA
Summary
Proven hospitality professional with extensive experience at Yorktown Pub, excelling in high-volume dining and beverage preparation. Demonstrates exceptional customer service and cash handling abilities, enhancing guest satisfaction and fostering repeat business. Skilled in collaborative teamwork and efficient multitasking, significantly improving service delivery and operational efficiency.
Overview
4
4
years of professional experience
Work History
Server
Yorktown Pub
2023.01 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/Bartender
The Old Schoolhouse Inn
2020.10 - 2021.03
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
The Courtyard
2020.07 - 2020.09
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
General Education -
Downsville Central School
Downsville, NY06.2018
Culinary Arts -
DCMO Boces
Masonville, NY06.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Sales expertise
- Food safety understanding
- Order Accuracy
- Supply Restocking
- Quality Control
- Food safety practices
- Performance Improvement
- Suggestive Selling
- Guest Relations Management
- Relationship Management
- Dining area maintenance
- Allergy awareness
- Beverage Preparation
- Tableside Etiquette
- Guest Seating
- Table Setting
- Table setting knowledge
- Food station setup
- Menu presentation
- Daily specials memorization
- Food and beverage pairings
Timeline
Server
Yorktown Pub
2023.01 - Current
Server/Bartender
The Old Schoolhouse Inn
2020.10 - 2021.03
Server
The Courtyard
2020.07 - 2020.09
General Education -
Downsville Central School
Culinary Arts -
DCMO Boces
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