Sedeia Smith
Customer Service Representative
Virginia Beach,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Anthem
Virginia Beach, Virginia
12.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external members.
- Fielded members and providers questions regarding claims, grievances and appeals, billing inquiries and upcoming company changes.
- Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. • Analyzes problems and provides information/solutions. • Thoroughly documents inquiry outcomes for accurate tracking and analysis. • Developed and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. • Researches and analyzes data to address operational challenges and customer service issues. • Use computerized systems for tracking, information gathering and troubleshooting.
- Seeks, understands and responds to the needs and expectations of internal and external customers.
(Seasonal)Cashier/Sales Representative
Zales
Virginia Beach, VA
09.2021 - 12.2021
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Provided sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity.
- Maintained control of day to day customer traffic, and administrative duties of the store and to achieve and maintain the highest level of efficiency, safety, and security.
- Presented merchandise and shared detailed information regarding features and benefits of products.
- Created a positive, customer-focused approach in delivering an exceptional customer experience
Sales Associate
Mini Price Storage
Virginia Beach, VA
11.2020 - 12.2021
- Organize and maintained records and files
- Resolved customer complaints regarding inquiries and service.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Prepare and explain documents such as representation contracts, rental agreements, terms and conditions and addendums into computers.
- Coordinate and scheduled reservations to tour the facility.
- Answer tenants' questions regarding office hours, bill inquiries and storage information.
- Inspect condition of premises, and arrange for necessary maintenance or notify owners of maintenance needs.
Cashier
Home Depot
Virginia Beach, VA
05.2018 - 12.2021
- Present Generated a 93% reduction in shrink
- Answered customers inquiries about a product or concern
- Resolved all issues professionally and in a timely manner
- Worked and collaborated in a team environment
- Utilized strong interpersonal and communication skills to serve customers
- Earned about competitors' products or consumers' interests or concerns to answer questions or provide more complete information.
Cashier
Kroger
Virginia Beach, Virginia
08.2014 - 02.2020
- Mediated customer complaints with a 15% higher-on-success rate than my peers.
- Greeted customers and directed them to the correct in-store section to locate their desired products Provided a positive customer experience with fair, friendly, and courteous service.
- Maintained sales on a cash register by scanning items, itemizing and totaling customers' purchases Resolved customer issues and answered questions.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School Diploma - Office Management
Career Online High School
Medical - Systems Administration
Virginia Beach Technical and Career Education Center
Skills
Complaint resolution
Timeline
Customer Service Representative
Anthem
12.2021 - Current
(Seasonal)Cashier/Sales Representative
Zales
09.2021 - 12.2021
Sales Associate
Mini Price Storage
11.2020 - 12.2021
Cashier
Home Depot
05.2018 - 12.2021
Cashier
Kroger
08.2014 - 02.2020
High School Diploma - Office Management
Career Online High School
Medical - Systems Administration
Virginia Beach Technical and Career Education Center
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