Kennisha Staples
Medical Assistant
Youngstown,OH
Summary
Organized and dependable Medical Assistant successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Cleaning Assistant
Imperial Cleaning Solution
Youngstown, OH
01.2018 - 05.2019
- Changed HVAC, vacuum and other filters to maintain machine efficiency.
- Visually inspected area for overlooked aspects.
- Treated stains and damaged areas to restore value.
- Met established regulatory and organizational guidelines mandating cleanliness.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
Customer Service Representative
VXI
Youngstown, OH
01.2014 - 04.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Certified Medical Assistant
Trumbull Mahoning Medical Group
Boardman, OH
03.2011 - 11.2013
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Electronic Medical Records
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Certified Medical Assistant
Fred R Pruitt M.D.
Youngstown, OH
01.2007 - 12.2010
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared lab specimens for diagnostic evaluation.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Education
Associate of Applied Science - Medical Assisting
ETI Technical College
Niles, OH02.2005
Skills
- Examination Preparation
- Medical Billing
- Electronic Charting
- Multitasking and Prioritization
- Diagnostic Testing
- Multi-line Telephone System Operation
- Blood and Tissue Collection
Timeline
Cleaning Assistant
Imperial Cleaning Solution
01.2018 - 05.2019
Customer Service Representative
VXI
01.2014 - 04.2016
Certified Medical Assistant
Trumbull Mahoning Medical Group
03.2011 - 11.2013
Certified Medical Assistant
Fred R Pruitt M.D.
01.2007 - 12.2010
Associate of Applied Science - Medical Assisting
ETI Technical College
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