Summary
Overview
Work History
Education
Skills
Timeline
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Stacy Bortels

Howell,MI

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level accounting or payroll position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Assistant Customer Service Manager

Kroger
11.2015 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
  • Developed strong relationships with clients, ensuring a positive experience and cultivating repeat business.
  • Coordinated staff schedules to maintain optimal coverage during peak service hours.
  • Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Processed morning accounting, balancing tills, safes, and researching any discrepancies and correcting errors.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Oversaw payroll by reviewing timesheets.
  • Processed payroll adjustments, vacations, and holidays.

Pool Maintenance Technician

Total Pool And Spa
04.2015 - 10.2019
  • Enhanced pool water quality by conducting regular chemical balancing and treatment processes.
  • Reduced equipment malfunction incidents through thorough routine inspections and timely maintenance of pool systems.
  • Boosted customer satisfaction by providing professional and efficient pool cleaning services on a consistent basis.
  • Safeguarded client health with rigorous adherence to sanitation standards in the upkeep of pool facilities.
  • Supported the achievement of company targets by consistently meeting assigned work schedules, ensuring all pools were well-maintained within specified timeframes.
  • Maintained detailed records of completed tasks, providing accurate documentation for clients and supervisors as needed.
  • Assisted in training new technicians, sharing valuable knowledge and expertise to ensure high-quality service provision across the team.
  • Earned trust from clients through consistent professionalism, punctuality, and dedication to maintaining their pools at the highest level possible.
  • Educated clients on proper pool care techniques, empowering them to take proactive measures in maintaining their own facilities.
  • Continuously updated industry knowledge, staying current with best practices and innovations to maintain the highest level of expertise in pool maintenance.
  • Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
  • Assembled and disassembled filters for pool openings, closings and repairs.
  • Tested and balanced pool water to maintain safe and healthy swimming environment.
  • Inspected pool equipment and verified proper functionality to maintain safety standards.
  • Conducted pool safety inspections and reported unresolved issues immediately.

Assistant Manager

Famous Footwear Outlet
09.2011 - 10.2014
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Third Keyholder

J.Crew
02.2007 - 09.2011
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries effectively.
  • Managed daily store operations to ensure a clean, organized, and efficient retail environment.
  • Assisted in achieving store sales goals by upselling products and offering personalized shopping experiences for customers.
  • Reduced inventory discrepancies by conducting regular stock checks and updating records accurately.
  • Contributed to loss prevention efforts through diligent observation of customer behavior and proper handling of suspicious activities.
  • Built strong relationships with customers by delivering exceptional service and follow-up support on purchases.
  • Supported management in training new staff members, sharing product knowledge, and demonstrating best practices in customer service.
  • Handled cash register transactions efficiently while maintaining accuracy in financial reporting.
  • Communicated regularly with upper management to provide updates on store performance metrics and suggest areas for improvement.
  • Participated in routine inventory audits, identifying discrepancies and making necessary adjustments for optimal stock levels.
  • Facilitated smooth employee shift transitions through thorough communication of relevant information during handoffs.

Education

Associate of Applied Business - Accounting

Eastern Gateway Community College
Steubenville, OH
02.2024

Skills

  • Customer Relations
  • Quickbooks
  • Schedule Management
  • Conflict Resolution
  • Training and mentoring
  • MS Office
  • Loss Prevention
  • Time Management
  • Deadline-oriented
  • Problem-Solving
  • Payroll Processing
  • Attention to Detail

Timeline

Assistant Customer Service Manager

Kroger
11.2015 - Current

Pool Maintenance Technician

Total Pool And Spa
04.2015 - 10.2019

Assistant Manager

Famous Footwear Outlet
09.2011 - 10.2014

Third Keyholder

J.Crew
02.2007 - 09.2011

Associate of Applied Business - Accounting

Eastern Gateway Community College

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Stacy Bortels