Summary
Overview
Work History
Education
Skills
Software
Timeline

MICHAEL FERREYRA

Administrative Assistant
Jamaica,NY

Summary

Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 5+ years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Overview

7
7
years of professional experience

Work History

Receptionist Administrator

Hotel Hugo
Hudson, NY
11.2017 - 03.2020
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Scheduled initial and return appointments for Executive clients, adhering to internal policies while accommodating individual customer needs.
  • Scheduled office meetings and client appointments for staff teams.
  • Monitored and screened visitors to verify access to facility and inter-office personnel.
  • Planned and booked travel accommodations for staff and visitors and provided vouchers, agendas and transportation.

Executive Assistant

Catapult Learning
New York
07.2014 - 08.2017
  • Responsible for coordinating between over 120 Public and Private Schools the shipping and delivery of their supplies within Brooklyn, Queens, and Manhattan.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Organized and coordinated conferences and monthly meetings.
  • Worked with clients to effectively plan and coordinate logistics for special projects and events.
  • Managed and reviewed filing and office systems.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.

Shipping Administrator

UPS
Queens, NY
11.2013 - 03.2014
  • Controlled adherence to customs import and export requirements through oversight and communication.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.

Server

Virgil’s BBQ Times Square
New York, NY
11.2012 - 11.2013
  • Cultivated warm relationships with regular customers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Education

Fire and Life Safety Director Certified -

FLSD Training
04.2019 - 04.2019

High School Diploma -

Francis Lewis High School, Fresh Meadows, NY
07.2012 - 07.2012

Skills

    Clerical note-taking

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Software

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Timeline

FLSD Training - Fire and Life Safety Director Certified,
04.2019 - 04.2019
Receptionist Administrator - Hotel Hugo
11.2017 - 03.2020
Executive Assistant - Catapult Learning
07.2014 - 08.2017
Shipping Administrator - UPS
11.2013 - 03.2014
Server - Virgil’s BBQ Times Square
11.2012 - 11.2013
Francis Lewis High School - High School Diploma,
07.2012 - 07.2012

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MICHAEL FERREYRAAdministrative Assistant