Patrick Obah

Philosophy Experience with Customer Service: 9+ years of experience with providing excellent customer service. Handled customer complaints, and I am fluent in the French language. Experience in MS Office Suite: Proficient in using MS Office suite and typing (60 wpm) Summary Successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and troubleshooting, sales staff support, and planning / implementing proactive procedures and systems to avoid problems in the first place. Answer telephones and give information, take messages, and transfer calls. Keep records of customer interactions or transactions regarding inquiries, complaints, and comments. Inform customers of company policies and procedures about the quality of services. Possess computer skills. Excellent working knowledge using both Microsoft Excel and Microsoft Word. Ability to train, motivate, and supervise customer service employees. A team player acknowledged as “Total Quality Customer Service Professional.” Develop a plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings. Create, maintain, and enter information into databases; set up and manage paper and electronic filing systems. Record information, keep documents such as attendance records, correspondence, and office material. Teaching profession – High school and some College Director/Manager of High School and some Other Profit and Non-Profit Organizations Representative of Justice and Peace development commission for Archdiocese of Onitsha for six years