Amanda Garcia
ROYAL PALM BEACH,Florida
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings {13]-year background maintaining customer satisfaction and contributing to company success. Proficient in [Microsoft] and [CRM/Cybernetics].
Overview
19
19
years of professional experience
Work History
Customer Service Associate
U PULL AND PAY
West Palm Beach, FL
07.2020 - Current
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Responded to customer requests for products, services and company information
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Offered advice and assistance to customers, paying attention to special needs or wants
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Developed and actualized customer service initiatives to decrease wait times
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Demonstrated items to customers and created customer awareness, interest and sales
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
- Boosted sales revenue by skillfully promoting diverse service options
- Improve about 4% monthly on sales
Collections Assistant Manager
Buyers Zone Inc.
West Palm Beach, FL
01.2008 - 07.2020
- Supervised staff of collectors, monitoring phone calls and letters
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies
- Balanced monthly general ledger accounts to accurately record cost and month end accruals
- Oversaw daily posting of payments to customer accounts
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices
- Filed and addressed employee complaints in accordance with company policies and government regulations
- Processed payments and applied to customer balances
- Researched accounts and completed due diligence to resolve collection problems
- Contacted clients with past-due payments and actively monitored payments due from clients
- Set up and updated customer accounts and CRM with interactions, payments and personal information
- Monitored payments due from clients and promptly contacted clients with past due payments
- Maintained [100]% accuracy in calculating discounts, interest and commissions
- Coded and entered at least [200] invoices each day into in-house accounting software
Photo Lab Supervisor
CVS Pharmacy
West Palm Beach, FL
06.2003 - 12.2007
- Created and implemented strategies for improving operational efficiency and accuracy.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Oversaw loading and unloading of packages in warehouse.
- Executed local market strategies aligned to overall strategic and marketing plans, creating tactical initiatives to meet operational, budgetary and productivity goals.
- Sped up completion of orders resulting in rapid delivery and increased customer satisfaction.
- Supervised ongoing daily production phases.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely
- Cultivated professional working relationships with peers and supervisors
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance
- Developed strong relations with company associates, reducing turnover [100]%
- Maintained long-term customer relationships to grow client base by [100] accounts
Education
High School Diploma -
Tc Williams High School
Alexandria, VA06.2003
Skills
- Order and Refund Processing
- POS Systems and Ordering Platforms
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Customer Data Confidentiality
- Data Entry and Maintenance
- CRM Software
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Multitasking and Prioritization
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
Hard Working Team Player
Neat and organizing
start to finish task
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
U PULL AND PAY
07.2020 - Current
Collections Assistant Manager
Buyers Zone Inc.
01.2008 - 07.2020
Photo Lab Supervisor
CVS Pharmacy
06.2003 - 12.2007
High School Diploma -
Tc Williams High School
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