Justin Kraus
Denver,CO
Summary
Enthusiastic self-driven individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of sanitation and germ theory, which is becoming a vital role during this pandemic. Motivated to learn, grow and excel in anything scientific or furthering my understanding of this evolving world. Energetic, well infromed staff bring a wealth of experience interacting with customers and providing exceptional service in busy family-oriented dining establishments. Hardworking and willing to go extra mile to support kitchen and server operations. Consistently exhibits positive attitude and team spirit. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Food Runner
Charlie Browns
Denver, Colorado
09.2020 - 12.2021
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleared tables immediately after guests left in preparation for next party.
- Checked buffet regularly to handle restocking and cleaning needs..
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods.
- Organized and replenished supplies at food stations to optimize team performance.
- Refilled condiments on each table between guests or during slow periods.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Delivered correct food items to tables according to order documentation.
Head Waiter
Mamacitas Restaurant
Fredericksburg, TX
06.2014 - 11.2020
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Inspected dishes and utensils for cleanliness.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Coached employees on salesmanship and updated menus to increase sales.
- Trained staff members on use of POS system.
- Greeted new customers, discussed specials and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Supervised server staff and simultaneously served personal section of tables.
- Managed food resources, memorized orders and coordinated customer service.
Education
High School Diploma -
Fredericksburg High School
Fredericksburg, TX05.2010
Skills
- Service-Oriented
- Flexible and Adaptable
- Relationship Building
- Clear Communication
- Cleaning and Sanitizing
- Customer Relations
- Physical Stamina
- Team Leadership
- Quality Assurance
- Manual Dexterity
- Persistent with Challenges
- Concern for Others
- Task Mastery
- Dependability and Self-Control
- Attention to Detail
- Honest and Ethical
- Stress Tolerance
- Cooperative and Good Natured
- Independence and Initiative
- Error Detection
Timeline
Food Runner
Charlie Browns
09.2020 - 12.2021
Head Waiter
Mamacitas Restaurant
06.2014 - 11.2020
High School Diploma -
Fredericksburg High School
Similar Profiles
Hunter GriffithHunter Griffith
Valet at Charlie Browns Airport ParkingValet at Charlie Browns Airport Parking
Lorenzo De PazLorenzo De Paz
Waiter at Charlie Browns SteakhouseWaiter at Charlie Browns Steakhouse
Georgia Lott, MSW, LCSWGeorgia Lott, MSW, LCSW
Group Facilitator at Charlie HealthGroup Facilitator at Charlie Health