Hi, I’m
Audrey Dela Cruz
Tucson,Arizona
Summary
Motivated and relationship-driven professional with a proven track record in client coordination and caregiver relations, now seeking to transition into a recruiter role. Experienced in managing a high-volume caseload, building strong client partnerships, and mediating workplace concerns with empathy and professionalism. Recognized for creating innovative solutions, including a new backfill process that improved shift coverage efficiency. Eager to apply communication, organizational, and people-focused skills to talent acquisition and candidate experience.
Overview
4
years of professional experience
Work History
Maxim Healthcare
Recruiter
07.2025 - Current
Job overview
- Manage full-cycle recruitment for healthcare professionals, including sourcing, screening, interviewing, and onboarding qualified candidates to meet client staffing needs.
- Build and maintain strong relationships with nurses, caregivers, and allied health staff to ensure consistent engagement, retention, and job satisfaction.
- Collaborate closely with operations and client coordination teams to forecast staffing needs and develop innovative recruitment strategies that align with company goals.
- Leverage social media, job boards, and networking events to attract top talent and expand candidate pipelines.
- Ensure compliance with state and federal healthcare hiring regulations, maintaining accurate and timely documentation for all placements.
- Contribute to quarterly and annual hiring goals by effectively managing open requisitions and reducing time-to-fill metrics.
- Recognized for exceptional communication, organizational efficiency, and ability to meet high-volume recruitment demands while fostering positive candidate and client experiences.
Maxim Healthcare
Client Coordinator
08.2024 - 07.2025
Job overview
- Managed scheduling, documentation, and communication for a high-volume caseload, ensuring seamless coordination between caregivers, clients, and office staff.
- Built and maintained strong relationships with families and field staff, helping retain client satisfaction across the active census through consistent support and follow-through.
- Proactively developed and implemented a streamlined process for backfilling open shifts, improving response time and increasing shift coverage efficiency.
- Acted as a mediator to resolve caregiver-client concerns with professionalism and empathy, reinforcing trust and promoting continuity of care.
- Contributed directly to the office’s success in hitting and exceeding quarterly goals by supporting operational effectiveness and minimizing service gaps.
- Earned Caregiver of the Quarter recognition with less than a year of experience, reflecting exceptional performance, reliability, and a strong work ethic.
- Recognized for outstanding organization, multitasking, and problem-solving abilities in a fast-paced, client-focused environment.
Aloft Hotel
Front Desk Agent
02.2024 - 08.2024
Job overview
- Managed guest services and front office operations for 100+ guests daily
- Ensured efficient check-in/out procedures and handled inquiries/complaints
- Coordinated with housekeeping and maintenance for guest satisfaction
- Recognized as "Employee of the Month" within first three months
- Cross-trained as bartender within one month for versatility
- Contributed to 95% guest satisfaction rate via personalized service
- Enrolled 40% of non-member guests to Marriott Bonvoy
UA College of Medicine Financial Affairs
Administrative Assistant/Reconciler
05.2023 - 06.2024
Job overview
- Efficiently organized and managed files, documents, and records for easy retrieval and confidentiality.
- Maintained accuracy and integrity of financial records; validated receipts and reconciled 30+ financial transactions per shift.
- Demonstrated reliability and trustworthiness, working with minimal supervision.
- Achieved 99% accuracy in financial record-keeping and reconciliation, significantly reducing discrepancies and errors.
- Monitored and replenished office supplies, ensuring an organized and well-equipped work environment with zero stockouts.
Avex ATP
Marketing Intern
03.2024 - 05.2024
Job overview
- Conducted in-depth research on educational materials for potential clients, despite limited prior knowledge of state tax and compliance laws.
- Developed an easy-to-navigate resource page for the company's website, enhancing client access to vital information.
- Demonstrated adaptability and independence by creating changes depending on draft outcomes and working with minimal supervision.
- Drafted 3 press releases and 10 LinkedIn posts, effectively communicating key updates and achievements.
- Clearly defined Avex ATP’s market positioning in the tax and accounting business and articulated its value to clientele through website and social media educational content.
Frog & Firkin
Server
08.2022 - 03.2024
Job overview
- Greeted and seated guests promptly, providing a positive first impression to over 100 guests per shift.
- Demonstrated extensive menu knowledge, offered recommendations, and took accurate orders.
- Collaborated with kitchen staff to ensure prompt and accurate food delivery, contributing to improvement in service speed.
- Executed efficient and timely service, adeptly managing up to at least six tables simultaneously in a fast-paced environment.
- Anticipated and addressed guest needs proactively, enhancing their dining experience and encouraging repeat visits.
Education at Work
Remote Outbound Transfer Agent
04.2022 - 08.2022
Job overview
- Dialed over 200 delinquent account members and handled clients' frustrations and concerns with empathy and kindness, maintaining professionalism and enhancing brand reputation
- Consistently exceeded weekly Key Performance Indicators (KPIs) with 97% accuracy
- Ensured each transfer was seamless, meeting customer needs and preferences
- Recognized for exemplary performance and asked to train newcomers, showcasing leadership and expertise in handling customer interactions.
Education
University of ArizonaTucson, AZ
Bachelor of Arts from Psychology
05.2025
Prospect High SchoolMount Prospect, Illinois
High School Diploma
05.2021
Skills
- Communication
- Customer Service
- Team Player
- Multitasking
- Organization and Attention to Detail
- Technical Proficiency (Microsoft Office, Google Workspace)
- Adaptability and Dependability
- Problem-solving, Decision-making, and Conflict Resolution
- Compliance Awareness
References
- Ty Gregory, Manager, Education at Work, 508-930-6290
- Steve Froelich, Supervisor, College of Medicine Financial Affairs, froehlic@arizona.edu, (520) 245-9689
- Scott Avery, Supervisor, Avex ATP, Scott.Avery@avexatp.com
Timeline
Recruiter
Maxim Healthcare
07.2025 - Current
Client Coordinator
Maxim Healthcare
08.2024 - 07.2025
Marketing Intern
Avex ATP
03.2024 - 05.2024
Front Desk Agent
Aloft Hotel
02.2024 - 08.2024
Administrative Assistant/Reconciler
UA College of Medicine Financial Affairs
05.2023 - 06.2024
Server
Frog & Firkin
08.2022 - 03.2024
Remote Outbound Transfer Agent
Education at Work
04.2022 - 08.2022
University of Arizona
Bachelor of Arts from Psychology
Prospect High School
High School Diploma