Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Anahi Ramirez

Construction
Houston,TX

Summary

I am looking for management experience/sales/customer service associate to good use in an entry-level leadership position/team player in a customer service setting. I have shown a lot of growth and experience in many different aspects and proven to be a strong leader/team player and I'm hoping to gain employment with a company that will benefit from my experience. my 7-year experience in customer service has thought me how to deal with customers/ people. I have devolved/polished my communication skills. I am a quick learner any project that needs to be done will be done, I have good writing/typing skills, speak and write in two languages, English and Spanish. I want to learn and grow and experience new changeling things, my goal is to keep learning and feeding my brain knowledge so I can apply my skills out in the real world so I can achieve my goals in life to be sucessful.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Construction Laborer

Hurcon General Contractors
Houston, TX
04.2021 - 12.2021
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Used radios and hand signals to coordinate communication between equipment operators and ground workers.
  • Prepared job sites for work plans by measuring and marking different distances.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
  • Utilized hammers, saws, squares, levels and fastening devices to complete projects.
  • Erected and removed temporary structures such as trench liners and scaffolding to meet team needs.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.

Sprint

Sprint
Houston, TX
08.2020 - 09.2020
  • Managed, coached and developed direct reports.
  • Designed and implemented digital, web and social strategies to align with client business goals.
  • Maintained up-to-date knowledge of [Product] and performed competitor analysis.
  • Promoted sales of [Type] and [Type] items to achieve revenue targets, bringing in $[Amount] in [Type] year.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Waitress

Casa Ole Mexican Restaurant
Houston, TX
10.2019 - 12.2019
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Prepared specialty desserts for customers for special occasions.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted new customers, discussed specials and took drink orders.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Inspected dishes and utensils for cleanliness.

Pretzel Maker

Auntie Anne's Pretzels
Houston, TX
06.2019 - 12.2019
  • Backed up servers by setting up trays and completing some food deliveries.
  • Brewed coffee and tea and changed out drink station syrups.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Cooked batches of food according to standard recipes.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Completed milkshakes and ice cream desserts for customers.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.

Burger Maker

Jack In The Box
Houston, TX
03.2019 - 06.2019
  • Oversaw care and maintenance of kitchen equipment.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Monitored line efficiency and implemented improvements for increased productivity.
  • Provided support to crew members through all facets of food preparation and delivery.
  • Cleaned and maintained kitchen equipment regularly.
  • Prepared average of [Number] orders each shift.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Distributed food to team members with efficiency in high-volume environment.
  • Handled portion control activities according to specified instructions provided by chef.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Learned new menu offerings and options easily to assist customers with selecting items.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
  • Coordinated with Cashiers to gather and review order information for accurate order completion.

Barista Shift Lead

Dunkin' Donuts
Houston, TX
04.2018 - 01.2019
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Designed and adjusted work schedules to meet business demands.
  • Utilized [Software] to gather information and create daily sales reports, monthly P&L statements and budget forecasting.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Monitored food preparation, production and plating for quality control.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Introduced [Software] for scheduling needs to successfully create long-term schedules for [Number] daily shifts and [Number] employees.

Barista

Coffee Guru
Houston, TX
03.2018 - 05.2018
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Complied with standards for merchandising, stocking and storing product.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Educated coworkers and customers about new products.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Controlled line and crowd with quick, efficient service.
  • Trained new employees in groups and in one-on-one scenarios.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Maintained regular and consistent attendance and punctuality.

Burger Maker

Burger King
Houston, TX
05.2017 - 12.2017
  • Oversaw care and maintenance of kitchen equipment.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Monitored line efficiency and implemented improvements for increased productivity.
  • Provided support to crew members through all facets of food preparation and delivery.
  • Cleaned and maintained kitchen equipment regularly.
  • Prepared average of [Number] orders each shift.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Used kitchen equipment safely and reduced risk of injuries and burns.
  • Communicated with management on food inventory stock to request order placement.
  • Prepared average of [Number] menu items per shift.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.

Education

High School Diploma -

Hastings High School
Houston, TX

Skills

    Team-oriented and dependable

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Construction Laborer

Hurcon General Contractors
04.2021 - 12.2021

Sprint

Sprint
08.2020 - 09.2020

Waitress

Casa Ole Mexican Restaurant
10.2019 - 12.2019

Pretzel Maker

Auntie Anne's Pretzels
06.2019 - 12.2019

Burger Maker

Jack In The Box
03.2019 - 06.2019

Barista Shift Lead

Dunkin' Donuts
04.2018 - 01.2019

Barista

Coffee Guru
03.2018 - 05.2018

Burger Maker

Burger King
05.2017 - 12.2017

High School Diploma -

Hastings High School

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Anahi RamirezConstruction