Betsy Correa
IT Service Technician
Orlando,FL
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users and over 3 years of experience in the IT Field. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
IT Service Desk Analyst
Ankura Consulting Group
Orlando , FL
09.2021 - 03.2022
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 2 IT support to non-technical internal users through desk side support services.
- Resolved approx 20 - 30 tickets a day as well as answered 30 - 50 calls.
- Translated complex technical issues into digestible language for non-technical users.
Help Desk Support Technician
Advent Health
Orlando, FL
02.2021 - 08.2021
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Assisted customers with product selection based on stated needs, proposed use and budget.
IT Warehouse Associate
Ttec (TeleTech) - HealthCare Solutions
Orlando, FL
01.2020 - 01.2021
- Safely operated tape drives, CDs and software.
- Verified appropriateness of image quality against company standards.
- Met Quota and remotely helped users re-image machines by using Pixie Boot method
- Imaging, re-imaging, hardware inspections on any and all computers and peripheral devices
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Remote IT Technician
Orlando Health
Orlando
06.2019 - 01.2021
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Installed and updated hardware, software and applications on Mac and PC devices.
Education
High School Diploma -
Conrad Academy
Orlando 08.2013 - 05.2014
Skills
Computer Hardware Support
Computer Software Support
Computer Network Support
Disaster Recovery
Technical Documentation
O365 Admin/Windows Environment
ADM/Active Directory Migration
Timeline
IT Service Desk Analyst
Ankura Consulting Group
09.2021 - 03.2022
Help Desk Support Technician
Advent Health
02.2021 - 08.2021
IT Warehouse Associate
Ttec (TeleTech) - HealthCare Solutions
01.2020 - 01.2021
Remote IT Technician
Orlando Health
06.2019 - 01.2021
High School Diploma -
Conrad Academy
08.2013 - 05.2014