Nicholas Bell
Missouri City,TX
Summary
Dynamic customer-focused professional with a proven track record in customer retention and account support at DIRECTV since 2022, thriving in fast-paced, high-volume call center environments. Expertise in resolving billing and service issues, effectively de-escalating customer concerns, and retaining accounts through clear, solution-oriented communication. Recognized for consistently meeting performance metrics while maintaining high accuracy and fostering collaboration across teams to enhance customer satisfaction and loyalty. Committed to driving positive outcomes and building lasting relationships with clients.
Overview
9
9
years of professional experience
Work History
Premier Service Consultant
DIRECTV
03.2022 - Current
- Achieve high customer satisfaction and retention by addressing concerns and issues effectively and timely.
- Upsell and retain customers by promoting new products and services, and meeting or exceeding sales targets.
- Maintain accurate customer account information, collaborate with teams, and improve product and service knowledge to provide effective customer support and sales solutions.
- Took in approximately 40-50 calls a day in high call volume environment
Laboratory Technician II/ Trainer
Gulf Coast Regional Blood Center
01.2019 - 01.2022
- Accurately organize, document, and store blood components in computer system or manually.
- Weigh, balance, and load blood products into centrifuge, adjusting settings accordingly.
- Perform quality control functions for laboratory equipment and respond to special patient requests.
- Manage bio-hazard waste and assist in Research and Recovered Products area for non-transfusable product shipment.
- Ensure products are managed according to procedures and client specifications in a timely manner.
- Trained new employees on Standard operating procedures and Component processes to ensure success in the future.
- Trained in e-Delphyn Blood Banking Inventory Control systems.
- Trained and mentored 6 new personnel hired to fulfill various roles.
Warehouse Associate
Cardinal Health
12.2016 - 07.2018
- Receive large boxes on warehouse dock, scan the product with RF scanner, and input product information into computer.
- Palletized large items to skid and wrap for shipment.
- Moves incoming and outgoing product pallets, cases, boxes, and pieces to designated areas utilizing appropriate materials handling equipment.
- Stages and loads orders onto delivery vehicles.
- Maintained a safe and clean work environment by keeping work areas neat and free of debris.
- Consistently lifted materials weighing as much as 15-50 pounds.
Education
High School Diploma -
Thurgood Marshall High School
Missouri City, TX06.2013
Skills
- Proficient in managing multiple tasks
- Crisis management
- Clear verbal communication
- Self-driven project management
- Problem-solving Abilities
- Quality Control
- Committed to excellence
- Attention to Detail
- Specimen quality assurance
- Client relationship building
- Public speaking
- Lab result interpretation
- Microscopy techniques
- Laboratory safety protocols
Timeline
Premier Service Consultant
DIRECTV
03.2022 - Current
Laboratory Technician II/ Trainer
Gulf Coast Regional Blood Center
01.2019 - 01.2022
Warehouse Associate
Cardinal Health
12.2016 - 07.2018
High School Diploma -
Thurgood Marshall High School