Seraphine Best
Raleigh,North Carolina
Summary
Experienced in working with diverse and vulnerable populations. Perceptive case manager-Employment Specialist passionate about helping others reach personal and professional goals. Highly skilled at networking to build vital relationships with leading area employers. Strategic when placing clients in rewarding jobs based on skills, interests and abilities.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Employment Specialist
Lutheran Services Carolinas
08.2022 - Current
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Assisted clients in developing effective job search strategies that leveraged their unique skills, experience, and qualifications for targeted positions.
- Forged relationships with employers to gain insight into job openings and career opportunitcords of consumern positions nd work requirements.
- Worked closely with government agencies such as workforce centers or vocational rehabilitation teams to maximize client resources and support.
- Led job readiness and career-building workshops to uplift client confidence.
- Managed a diverse caseload of individuals from various backgrounds, tailoring services based on unique needs and circumstances.
Case Manager
Lutheran Services Carolinas
12.2021 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Kitchen Manager
Side Street Restaurant
12.1998 - 12.2021
- Trained workers in food preparation, and cleaning roles to facilitate restaurant operations
- Trained employees on cooking techniques, safety standards and performance strategies
- Oversaw meal preparation and monitored food handling to encourage safety.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
Educator
Ministry Of Education - Kacyiru Elementary School
09.1991 - 03.1994
- Managed and organized class records and reports
- Tested students with quizzes, and exams to gauge learning comprehension
- Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions
- Met with parents and guardians to discuss student progress and areas for improvement
- Attended in-service training and professional development courses to stay on top of policy and education changes.
Educator
Ministry Of Education - Rutake Elementary School
09.1990 - 06.1991
- Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery
- Applied proactive behavior management techniques to facilitate classroom discipline
- Managed and organized class records and reports
- Assessed each student's grasp of class material presented in courses and workshops.
Education
BSW - Social Work
North Carolina State University
Raleigh, North Carolina12.2021
Associate of Arts -
Wake Technical Community College
Raleigh, North Carolina05.2017
Associate of Science - Human Services
Wake Technical Community College
Raleigh, North Carolina05.2015
Skills
- Case Management
- Employment Barriers Identification
- Individualized Service Planning
- Job Readiness Evaluation
- Client Advocacy
- Collaboration
- Time management
- People skills
- Records documentation
Volunteer Experience
- Family Promise of Wake County, Raleigh, North Carolina, 09/19, 01/20, Assisted with preparing clients for their host churches., Guided clients who needed shelters via telephone calls.
- Lutheran Family Services, Raleigh, North Carolina, 09/14, 12/14, Assisted clients with transportation.
Languages
French
Full Professional
Kinyarwanda
Native or Bilingual
Timeline
Employment Specialist
Lutheran Services Carolinas
08.2022 - Current
Case Manager
Lutheran Services Carolinas
12.2021 - Current
Kitchen Manager
Side Street Restaurant
12.1998 - 12.2021
Educator
Ministry Of Education - Kacyiru Elementary School
09.1991 - 03.1994
Educator
Ministry Of Education - Rutake Elementary School
09.1990 - 06.1991
Associate of Arts -
Wake Technical Community College
Associate of Science - Human Services
Wake Technical Community College
BSW - Social Work
North Carolina State University
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