Tiana Daniels

Client: AYCO: A Goldman Sachs Company.
• Engaged, supported, and provided administrative support to 7 managers in a busy and challenging environment.
• Processed 60% of all incoming and outgoing data during tax season and quarters for approximately 300 clients.
• Increased productivity by troubleshooting technology issues and becoming the "go-to" person for the department.
• Created detailed expense reports and requests for capital expenditures.

Client: BlueCross BlueShield of Illinois
• Provided administrative support to 2 Directors and 10 managers.
• Initiated and completed the full on-boarding and off-boarding cycle for consultants and BCBS employees.
• Resolved consultant and BCBS employee on-boarding issues or concerns with the highest level of customer service.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.

Client: Epsilon
• Managed multi-line phone system directing individuals to desired personnel and providing general information about operations
• Managing a meeting room booking system for managers via Microsoft Outlook.
• Built and developed new floor plans for Main Building in Windows Visio.
• Provided clerical support to company employees by copying, faxing and filing documents

• Edited existing copy to optimize effectiveness for B2C assignments.
• Responsible for crafting engaging advertisement for a range of clients from beauty to hospitality industries to drive commercial results.
• Created unique foreign advertising communications for B2C clients to translate overall brand equity to these local markets.
• Employed design fundamentals when selecting typography, composition, layout and color in design work.

• Managed and created website content.
• Created content and strategic direction of three social media outlets.
• Planned, coordinated and facilitated events, including seminars and special events.
• Leveraged different market research strategies to investigate new products and enhance campaign planning.
• Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
• Set up, completed and tracked customer surveys for local, regional and national campaigns.