Jennifer Cosmo
Summary
Customer Service Advocate with six years of comprehensive experience in the industry, adept at multi tasking and maintaining high levels of customer satisfaction. Proficient in Microsoft Office Suite and POS systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Eager to apply meticulous attention to detail and exceptional service skills in a new dynamic setting.
Overview
7
7
years of professional experience
Work History
Server
West Side Diner Providence
01.2018 - Current
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Kept up-to-date knowledge on current menu offerings, including daily specials and seasonal changes.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer Service Desk Associate
Shaws Market
03.2020 - 07.2021
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Maintained a clean and organized work area, contributing to a comfortable environment for customers.
Education
High School Diploma -
Nel/Cps Construction Career
Cranston, RISkills
- Strong Work Ethic
- Exceptional customer service
- Memory retention
- Microsoft Office Suite
- Professional telephone demeanor
- Microsoft Outlook
- Complaint resolution
Timeline
Customer Service Desk Associate
Shaws Market
03.2020 - 07.2021
Server
West Side Diner Providence
01.2018 - Current
High School Diploma -
Nel/Cps Construction Career