Maria Toran

Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner. Answer and direct all inquires from patients, visitors , physicians and staff to appropriate locations using and online database and printed directories. Answering incoming calls and clerical duties, organizes and maintain records, directing and paging according to the customer.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service , Inbound Support for customers, Troubleshooting voice and data for all wireless devices, Internal Support Identification of network repair issues and solutions , Billing Inquiries, Follow-up with customer to ensure first call resolution.

Evaluate and Build dispatch tickets including pertinent information for field tech , Testing for the site, escalate to operation manager, verify site access field technicians, Work with internal as well external customers, update customer trouble tickets , Monitor results , Order any equipment

Scheduled and confirmed appointments , Billing inquires, Verification of patient insurance , Processed payment, Ensured that all necessary forms were completed accurately prior to submitting them for processing, Answered and directed incoming calls took messages , Monitored reception area to provide consistently safe, hazard-free environment for customers.