Frederick Benson
Fresno,CA
Summary
Organized and dependable Purchasing Assistant with over 6 years of experience in vendor management and customer relationship management. Proven track record in maintaining vendor relationships, accurate data entry, and enhancing customer satisfaction. Known for being composed, consistent, and focused, excelling in dynamic team environments.
Overview
9
9
years of professional experience
Work History
Vehicle Purchasing Agent
Pick-n-pull
01.2022 - Current
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills
- Input data into system and recorded order updates with 100% accuracy
- Organized, maintained, and retained copies/files for routing sheets, vehicle transfers, sales and purchases
- Enhanced customer satisfaction by providing personalized purchasing recommendations based on client needs
Process Assistant
Amazon
10.2018 - 12.2021
- Assisted supervisors with workforce planning and resource allocation to ensure optimal staffing levels during peak times
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly
- Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians
- Developed production techniques and production processes to meet customer and organizational needs
Customer Service Representative
Walmart
04.2016 - 10.2018
- Improved departmental communication by organizing interdepartmental meetings to discuss problem-solving strategies for common issues affecting customer experiences
- Created a customer-centric culture within the team by emphasizing the importance of empathy, understanding, and patience in all interactions with clients
- Answered constant flow of customer calls with minimal wait times
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Education
High School Diploma - Arts
Glenda Dawson High School
Skills
- Customer Relationship Management
- Vendor Management
- Vendor Relationship Management
- Supplier Relationship Management
- Billing
- Invoice Reconciliation
- Price Negotiation
- Assortment Planning
- Merchandising
- Competitive analysis
- Pricing strategy
- Negotiation expertise
- Goal oriented
Accomplishments
- Enhanced Vendor Relationships, Enhanced vendor relationships at Pick-n-pull by applying dynamic communication and collaboration skills, leading to improved vendor satisfaction and streamlined purchasing processes.
- Optimized Workforce Planning, Optimized workforce planning at Amazon by applying a rational and proactive approach to resource allocation, leading to optimal staffing levels and reduced downtime.
Timeline
Vehicle Purchasing Agent
Pick-n-pull
01.2022 - Current
Process Assistant
Amazon
10.2018 - 12.2021
Customer Service Representative
Walmart
04.2016 - 10.2018
High School Diploma - Arts
Glenda Dawson High School
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