Farchid Khadem
Falls Church,VA
Summary
Results-oriented professional with a Bachelor of Science degree in Computer Information Systems and over three years of experience as a computer technician in export/import settings. Proven expertise in technical support, network administration, and customer service. United States citizen and fluent in English and Farsi.
Overview
25
25
years of professional experience
Work History
Customer Service Associate / Commercial Delivery Driver
Advance Auto Parts
09.2007 - Current
- Provide responsive and knowledgeable customer service to walk-in customers
- Complete sales transactions, including in-person and telephone interactions
- Maintain and update product knowledge to maximize service quality
- Deliver automotive parts to commercial customers
- Assist customers in identifying needs and recommend appropriate products
- Ensure accurate data entry during sales transactions
- Research products and automotive parts in the database to verify availability.
Technician (Photographic Services) / Cashier
CVS Pharmacy
06.2007 - Current
- Operate and maintain photographic equipment, including digital devices
- Identify customer needs and recommend suitable product solutions
- Successfully market, promote, and sell available services and products
- Organize on-site service requests for timely order completion
- Maintain customer confidentiality and privacy by adhering to security protocols
- Develop and maintain positive customer relationships to drive business growth.
Director of Import
Arasto Pharmaceutical Company
03.2006 - 04.2007
- Provided operational oversight of raw material importation from India and China
- Managed processing of deliveries for pharmaceutical production and export
- Maintained a positive relationship with government customs authorities
- Supervised critical financial processes, including Letters of Credit, procurements, and customer accounts.
Managing Director (Country Agent)
Kuan Yuan Paper Company
07.2004 - 02.2006
- Managed relationships with regional commercial and government entities for importation of cardboard from Taiwan to Iran
- Successfully managed several accounts across the country, consistently meeting or exceeding sales goals.
Import-Export Manager / Computer Network Technical Lead
Axxom Chemicals
08.1998 - 06.2004
- Managed international import/export operations and provided domestic technical support
- Installed, upgraded, and maintained local networks with up to 15 computer units
- Acted as the company's point of contact for technology providers
- Resolved user-related issues through troubleshooting services
- Conducted network, hardware, and software diagnostics to identify and resolve issues
- Created the initial website design for the company, including content preparation
- Managed the company's database, including conversion from Excel to Access
- Successfully resolved networking and connectivity challenges during the transition from cable-based to wireless networks.
Education
CompTIA A+ Certification -
Northern Virginia Community College
Fairfax, VA2016
Bachelor of Science - Computer Information Systems
Coleman College
San Diego, CA1987
Master of Arts - Business Administration
National University
San Diego, CA1982
Bachelor of Arts - Business Administration
National University
San Diego, CA1981
Skills
- TECHNICAL SKILLS:
- System Installation and Configuration
- Component Assembly
- System Customization and Troubleshooting
- Networking and Connectivity
- Virtualization and Desktop Imaging
- Computer Maintenance
- System Upgrades and Compatibility
- Basic Website Design
- Software and Hardware Diagnostics
- Security and Firewall Issues
Timeline
Customer Service Associate / Commercial Delivery Driver
Advance Auto Parts
09.2007 - Current
Technician (Photographic Services) / Cashier
CVS Pharmacy
06.2007 - Current
Director of Import
Arasto Pharmaceutical Company
03.2006 - 04.2007
Managing Director (Country Agent)
Kuan Yuan Paper Company
07.2004 - 02.2006
Import-Export Manager / Computer Network Technical Lead
Axxom Chemicals
08.1998 - 06.2004
CompTIA A+ Certification -
Northern Virginia Community College
Bachelor of Science - Computer Information Systems
Coleman College
Master of Arts - Business Administration
National University
Bachelor of Arts - Business Administration
National University
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