Summary
Overview
Work History
Education
Skills
Certification
Timeline
Community College of the Air Force - Leadership course
Community College of the Air Force - Leadership course
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Trelisha Lochner

Counseling Intern
Phoenix,AZ

Summary

Highly organized Counseling Intern with commitment to excellence and to document progress. Pleasant and attentive individual with great skills in relationship building and mental health. Engaging personality with diligent attention to detail. Ready to tackle new challenges in Counseling Intern position with progressive company.


Overview

22
22
years of professional experience
3
3
years of post-secondary education
2
2
Certificates

Work History

Workshop Facilitator Volunteer

Eve's Place
Surprise, AZ
10.2020 - Current
  • Created and facilitated domestic violence workshops in accordance with organizational curricula, employing varied methods to maximize attendance
  • Conducted various workshops on the meaning of self discovery and mental health topics

Bachelor's Degree

Ottawa University
Surprise, AZ
04.2019 - 10.2021
  • Pitched and built mental health and organizational wellness workshops to share awareness and positive communication techniques to improve corporate culture.
  • Psi Chi International Honor Society chapter advocate for mental health awareness by sharing community and university resources.

Relationship Manager

American Express
Phoenix, AZ
04.2016 - 04.2019
  • Oversaw operations for brand new team including human resources, hiring and staffing, strategic planning, customer relations and policy and procedure development. Supported up to 52 global accounts and led team of 15 employee. Partnered with sales team to provide logistics and operational support to global client accounts.

Account Manager

American Express
Phoenix, AZ
01.2014 - 04.2016
  • Mentored, trained and coached underperforming representatives as senior member that managed $200M+ portfolio of business. Took initiative to conceive and lead sales contests for team, one of these contests that generated $29.7M in potential volume. Pioneered design of strategic reporting to analyze sales metrics and customer satisfaction; increased visibility of standards and expectations led to 90% increase in customer satisfaction rates.

Client Advisor/Field Sales Administrator

American Express
Phoenix, AZ
11.2007 - 01.2014
  • Successfully built strong, lasting client relationships and managed client portfolios by utilizing negotiation, providing personalized account service and quickly resolving issues; consistently met or exceeded 81% account retention goals in small business role as #1 of 6 advisors.
  • Handled confidential, personal information with discretion. Served as strategic advisor to business leaders in executing organizational structural changes, including leading efforts in transforming team into supportive consulting sales administrative team.

Human Resources Manager

United States Air Force, USAF
Phoenix, AZ
01.2001 - 09.2007
  • Coordinated all personnel functions for teams that ranged from 145 personnel to up to 10K+ employees at 50 locations throughout Europe.
  • Maintained paperwork and confidential files and performed all data input of any changes such as pay, position or benefits.
  • Counseled personnel on medical benefits and pensions and processed benefits paperwork and supported 6,700 personnel assigned to The White House, Pentagon and DoD.

Education

Master of Science - Marriage And Family Counseling

Prescott College
Prescott, AZ
01.2022 - Current

Bachelor of Arts - Psychology / Human Resources

Ottawa University
Phoenix, AZ
04.2019 - 10.2021

Skills

    Community outreach

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Certification

Leadership, Community College of the Air Force

Timeline

Master of Science - Marriage And Family Counseling

Prescott College
01.2022 - Current

Workshop Facilitator Volunteer

Eve's Place
10.2020 - Current

Certified Life Coach, Life Coach Training Institute

06-2020

Bachelor's Degree

Ottawa University
04.2019 - 10.2021

Bachelor of Arts - Psychology / Human Resources

Ottawa University
04.2019 - 10.2021

Relationship Manager

American Express
04.2016 - 04.2019

Account Manager

American Express
01.2014 - 04.2016

Client Advisor/Field Sales Administrator

American Express
11.2007 - 01.2014

Leadership, Community College of the Air Force

06-2007

Human Resources Manager

United States Air Force, USAF
01.2001 - 09.2007

Community College of the Air Force - Leadership course

Leadership school is a 6 weeks program on how to supervise, elements of managerial communications, morale, unit cohesion, and leadership principles.

Community College of the Air Force - Leadership course

Leadership school is a 6 week program on how to supervise, elements of managerial communications, morale, unit cohesion, and leadership principles.

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Trelisha LochnerCounseling Intern