Tyler Terveer
Murfreesboro,TN
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
19
19
years of professional experience
Work History
Operations Manager II
The Resource Group
12.2021 - Current
- In charge of supply chain and logistics for Saint Thomas Rutherford Hospital consisting of 416 total beds and upwards of $8,500,000 in inventory
- Lead day-to-day activities of 27 associates and the replenishment of 44 PARs, 24 carts and 230 alcoves
- Engaged team to achieve storeroom accuracy of 99.74%
- Utilized Tableau reports to remove over $100,000 in dead stock
- Started cross training all employees for coverage and betterment of the team
- Assisted in the building, design, and layout of storeroom and supply areas for new neighborhood hospital
- Lead the project of new floor build out for hospital
- Increased fill rate for Saint Thomas Rutherford by 5.45%
- Helped influence the design and layout of new expansion supply storeroom for main hospital growth
- Decreased off contract spend by 6%
- Increased labor efficiency by 35% by implementing new SOP’s
- Managed the allocation and placement of 150+ specialty Cardiovascular items totaling over $200,000
- Coached associates through their performance and able to promote 5 associates into advanced roles
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Associate Operations Manager II
The Resource Group
11.2019 - 12.2021
- Responsible for daily supply chain operations and logistics for five facilities with 362 total beds and approximately $1,500,000 in inventory
- Directly manage eight associates and oversee management and replenishment of 24 PAR rooms
- In collaboration with team, increased inventory turns by 21% and increased labor efficiency by 27% in one year
- During 2020 pandemic, led team to maintain fill rate of 98% while experiencing supply shortages across industry
- Coordinated with team to rebuild PAR rooms to have more efficient layout and streamline workflow
- Standardized all crash and peds carts across 5 regional hospitals
- Reduced inventory $48,000 by eliminating dead stock and rightsizing inventory
- Member of Green Champion Team looking for opportunities to divert waste from landfills and reduce The Resource
- Group’s environmental impact
- Cross trained all staff for support and back up at other Regional sites
- Led monthly team meetings with all Regional sites for team building purposes and to maintain high moral
- Ensure all locations meet requirements for Joint Commission Surveys eCampus.com
FBA Inventory Market Analyst
2932 Caraway Drive
07.2018 - 10.2019
- Worked as Director for all eCampus.com inventory at Amazon locations across United States
- After 2 weeks in position, credited with producing largest sales day for the company (increased from $2.3 million to $3.5 million)
- Adjusted daily pricing to ensure eCampus.com had competitive advantage on Amazon and acceptable margins on each product
Product Analysis Manager/Operations Manager
ECampus.com
09.2013 - 07.2018
- Managed daily operations of BookWinner Program, served as second shift Operations Manager for peak season, assisted contract schools by leading location buybacks across 10+ states, responsible for inventory prices and quantities, responsible for UPS Worldship management, and managed current and prospective vendor relationships
- Spearheaded growth of BookWinner inventory from $200,000 per year to over $1,000,000 consistently
- Created new division to sell off unwanted inventory; projected $1.5 million profit by August 2020
- Monitored current and past buyback volume in order to strategize growth and develop new ideas
- Utilized cost analysis and surveyed company inventory to bid with vendors
- Managed spreadsheets for select inventory, costs, profits, and overhead for Vice President utilizing excel and SQL
- Oversaw the maintenance of buyback equipment and transportation in preparation for buyback season
Receiving Manager/Operations
ECampus.com
08.2010 - 09.2013
- Responsible for inventory management using AS/400, monitored receiving rates, fleet management, employee training and quality control to ensure zero error service
- Assisted in hiring and training of replacement during my transition to ensure efficient changeover
- Increased productivity over 10% by introducing new practices while reducing errors from 8% to under 3%
- Spearheaded new program to handle all damaged shipments through UPS procedures to minimize profit loss
- Recognized as key employee relied on to be on call 24/7 for Operations Manager and CEO
- Conducted buybacks throughout Lexington and traveled nationwide to conduct contract school buybacks being entrusted with over $250,000 cash in transit
Bookstore Manager
ECampus.com
05.2008 - 08.2010
- Responsible for management of all bookstore operations and logistics, profit and loss statements, staff, and customer service
- Successfully implemented program to ensure more efficient checkout process
- Tracked and managed customer accounts to ensure funds were applied and deducted through internal software system
- Negotiated contracts and business transactions with consumers, vendors, and suppliers.
Intern
C & G Distributors
01.2005 - 01.2007
- Responsible for promoting company and all underlying companies under contract by C & G
- Worked with team to increase sales to consumers across northwest Ohio while also checking and rotating stock for purchasing businesses
- Performed all warehouse work rotating stock, pulling loads from trucks, stocking beer pallets, coordinating and operating drop off and pick up trailers
- Assisted with event planning and production of city event, Rally in the Square.
Education
Master of Business Administration - M.B.A
Western Governors University
Salt Lake City, UT12.2022
Bachelor of Business Administration - Business Management
Eastern Kentucky University
Richmond, KY2010
Skills
- Business Development
- Workflow Optimization
- Financial Management
- Program Administration
- P&L Management
- Process Improvement
- Logistics Oversight
- Inventory Management
Timeline
Operations Manager II
The Resource Group
12.2021 - Current
Associate Operations Manager II
The Resource Group
11.2019 - 12.2021
FBA Inventory Market Analyst
2932 Caraway Drive
07.2018 - 10.2019
Product Analysis Manager/Operations Manager
ECampus.com
09.2013 - 07.2018
Receiving Manager/Operations
ECampus.com
08.2010 - 09.2013
Bookstore Manager
ECampus.com
05.2008 - 08.2010
Intern
C & G Distributors
01.2005 - 01.2007
Master of Business Administration - M.B.A
Western Governors University
Bachelor of Business Administration - Business Management
Eastern Kentucky University
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