Gwendolyn J Harris
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
14
14
years of professional experience
Work History
Medical Assistant Intern
Houston Rheumatology Inst
08.2023 - 10.2023
- Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
- Assisted healthcare professionals with conducting physical exams, enabling timely diagnosis and treatment plans for patients.
- Increased clinic efficiency by swiftly completing insurance verification and authorization processes for patients.
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
Medical Assistant
Md Kids Pediatrics
05.2015 - 02.2023
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Home Healthcare Specialist
Beaumont Home Health
01.2015 - 05.2015
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Administered medication as directed by physician.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Customer Service Lead
Sam's Club Front Desk
10.2009 - 01.2015
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Developed strategies for improving service quality, increasing overall customer satisfaction ratings.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
Certification - Medical Assisting
Texas Health School
Houston, TX10.2023
Certification - Medical Assisting
Vista College
Beaumont, TX06.2015
Skills
- Inventory Management
- Vital Sign Monitoring
- Needs Assessments
- Medical Billing
- Medical Terminology
- Phlebotomy proficiency
- Infection control procedures
- Stress management
- Medical coding familiarity
- Physician Support
Timeline
Medical Assistant Intern
Houston Rheumatology Inst
08.2023 - 10.2023
Medical Assistant
Md Kids Pediatrics
05.2015 - 02.2023
Home Healthcare Specialist
Beaumont Home Health
01.2015 - 05.2015
Customer Service Lead
Sam's Club Front Desk
10.2009 - 01.2015
Certification - Medical Assisting
Texas Health School
Certification - Medical Assisting
Vista College
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