Solange Cesar
Ansonia
Summary
Accomplished professional with multiple years of experience in different human service positions assisting individuals in the community. Seeking employment at an agency that promotes professional growth in the administrative field. Experience in Data Entry, Scheduling, Conflict Resolution, Administration, Food Handling, Customer Service and Workplace Management
Overview
22
22
years of professional experience
1
1
Certification
Work History
Banquet Server
Yale University
03.2024 - Current
- Assist with the setup and breakdown of banquet rooms.
- Interact effectively and professionally with customers and staff members to ensure satisfaction throughout the event.
- Stock supplies such as napkins, utensils, and plates, ensuring adequate levels throughout the event. Greet guests upon arrival, and serve beverages as requested.
- Maintain a clean and organized work area while adhering to all safety protocols.
- Deliver food items quickly and efficiently to guest tables, according to established standards of quality assurance.
- Monitor food distribution, ensure that meals are delivered to the correct recipients, and that guidelines, such as those for special diets, are followed.
Dining Supervisor
Brighton Gardens of Sunrise
04.2011 - 04.2022
- Assist new residents with navigating menu and documenting resident adherence to scheduled meals
- Demonstrate and maintain expectations related to customer service via role modeling and trainings
- Provide hands-on leadership by role modeling & assisting maintaining service standards
- Ensure adherence to changes in policies by providing lead direction and training to personnel
- Assist with conflict resolution between employees while providing opportunities for employees engage in professional growth
Care Manager
Brighton Gardens of Sunrise
04.2006 - 04.2011
- Utilize data entry skills to track and document residents’ symptoms and conditions
- Collaborate with coworkers regarding pertinent information
- Utilize data entry skills to track and document residents' symptoms and conditions
- Collaborate with coworkers regarding pertinent information about clients via daily log
- Proactively engage in activities to maintain a comfortable and safe environment for residents
- Review and enforce OSHA requirements and promote Risk Management programs/policies
- Ensure adherence to safety rules and regulations
Receptionist
Brighton Gardens of Sunrise
04.2003 - 04.2006
- Responsible for effectively communicate with clients and fellow employees
- Complete tasks essential to daily operation of department in a timely manner
- Contribute to projects prepared for workshops and trainings
- Responsible for scheduling client appointments and answering general inquiries
- Utilize computer systems to document interactions and communicate with team
- Monitor Bistro area to ensure expectations related to cleanliness and client care are exceeded
Education
Computer & English Course -
Housatonic Community College
01.2010
Nursing Assistant - undefined
Stat Training Center
01.2004
Skills
- Customer Service
- Data Entry
- Scheduling
- Documentation
- Food Handling
- Supervisory Skills
- Administrative Skills
- Punctual and Reliable
- Conflict Resolution
- Detail-Oriented
- Strong Work Ethic
- Empathetic
Certification
- CPR Certification2019
- Food Serv Safe Certification #9176623 Awarded:06/11/2012
LANGUAGES
English
French
Kreyol
Timeline
Banquet Server
Yale University
03.2024 - Current
Dining Supervisor
Brighton Gardens of Sunrise
04.2011 - 04.2022
Care Manager
Brighton Gardens of Sunrise
04.2006 - 04.2011
Receptionist
Brighton Gardens of Sunrise
04.2003 - 04.2006
Nursing Assistant - undefined
Stat Training Center
- CPR Certification2019
- Food Serv Safe Certification #9176623 Awarded:06/11/2012
Computer & English Course -
Housatonic Community College
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