Brianna Byers
McDonough,GA
Summary
Results-driven professional with 3+ years of experience in cash logistics, customer service, and workflow optimization. Proven expertise in inventory management, regulatory compliance, and Lean Six Sigma methodologies. Skilled in streamlining processes to improve efficiency and accuracy, with a track record of enhancing operational performance and team productivity.
Overview
3
3
years of professional experience
Work History
Cash Logistics Processor
Brinks
Atlanta, GA
07.2024 - Current
- Process and verify cash deposits with 100% accuracy, ensuring reliable and error-free client transactions
- Adhere to strict security protocols to safeguard cash and valuables during processing
- Maintain detailed transaction records, improving accountability and strengthening client trust
- Key Achievement: Reduced transaction discrepancies by 15% through improved verification workflows
Customer Service Representative
The Home Depot
McDonough, GA
05.2022 - 06.2024
- Increased credit card application approvals by 20%, contributing directly to store revenue growth
- Trained and mentored 10+ new employees on customer service protocols, enhancing team performance
- Analyzed sales trends to refine customer engagement strategies, improving customer satisfaction metrics
- Key Project: Led the 'Days Safe' campaign, achieving 100% compliance with safety standards storewide
Pharmacy Technician
Walgreens
Brooklyn, NY
12.2021 - 05.2022
- Accurately calculated and dispensed medication dosages, improving patient safety and compliance
- Streamlined prescription workflows, increasing processing speed by 20% and reducing patient wait times
- Managed and optimized inventory to ensure availability of critical medications
Education
Liberal Arts -
Borough of Manhattan Community College
05.2021
Quality Control Inspection -
Accelerated Training in Defense Manufacturing
05.2023
Skills
- Cash Handling & Verification
- Customer Service & Retention
- Inventory Management
- Workflow Optimization
- Regulatory Compliance
- Lean Six Sigma Principles
- Training & Mentorship
- Problem Solving & Troubleshooting
- Time Management
Projects
Home Depot Credit Campaign, Increased credit card applications by 20% through targeted training and promotions.
Safety Compliance Initiative, Conducted monthly fire extinguisher inspections, achieving 100% regulatory adherence.
Process Improvement, Designed and implemented workflows that enhanced safety and operational efficiency.
Timeline
Cash Logistics Processor
Brinks
07.2024 - Current
Customer Service Representative
The Home Depot
05.2022 - 06.2024
Pharmacy Technician
Walgreens
12.2021 - 05.2022
Liberal Arts -
Borough of Manhattan Community College
Quality Control Inspection -
Accelerated Training in Defense Manufacturing