Your Name
Summary
Results-oriented Desktop Support Engineer with [Number]+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory. Competent [Job Title] well-versed in assisting [Type] users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. First-rate [Job Title] with [Number] years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in [Area of expertise] and subject matter expert on [Software]. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.
Overview
22
22
years of professional experience
Work History
Desktop Support Engineer
Prosper Marketplace Inc
San Francisco, CA
11.2014 - Current
- Coordinated with systems partners to finalize designs and confirm requirements.
- Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Uploaded new software, rolled out updates and applied patches to [Type] servers upon release to thwart [Type] and [Type] threats from penetrating networks.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Executed various techniques, including [Technique] and [Technique] to maintain servers and systems, keeping networks fully operational during peak periods.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Identified scope of problem and provided operational and technical assistance to remedy.
Facilities Coordinator
Compass Group Usa Inc
Fort Smith, AR
01.2020 - 01.2021
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Implemented display and building designs for the number 1 store in the US.
Technical Lead
Ambit Group
Arlington, TX
10.2013 - 10.2014
- Boosted information sharing by enhancing interfaces between computer systems.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Developed technical solutions to diverse operational problems.
- Oversaw variety of projects, including budgets, milestones and team performance.
- Developed and provided technical solutions for day-to-day operations and long-range strategic planning of scheduling and finance system for users.
- Authored best practices documentation for use in existing personnel training and new personnel onboarding processes.
- Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
- Delivered in-depth [Software] training, imparting knowledge of best practices for protecting data and minimizing errors.
- Evaluated and adopted new technologies to address changing industry needs.
- Oversaw installation of software programs and hardware systems to meet [Type] requirements.
IT Account Manager
Pacific Office Automation
Portland, OR
04.2002 - 10.2013
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Capitalized on emerging trends in customer preferences and [Industry] marketplaces when developing and implementing targeted solutions.
- Listened attentively to client feedback and worked with product development team to introduce revolutionary service expected to generate $[Amount] in revenues.
Education
Associate of Science - Computer Science
Air Force Community Collage
Denver, CO10.1993
No Degree - IT Infrastructure Library (ITIL)
Hewlett Packard
NorristownNo Degree - Encryption
Certificate Program
Norristown, PASkills
- Troubleshooting and Diagnostics
- Technical Support
- Troubleshooting Technical Issues
- Network Hardware and Software Maintenance
- IT Support
- Service Level Agreements
- Problem Analysis
- Hardware Support
- Antivirus Management
- Leadership
- Collaboration
- Project Management
- IT Security
- Encryption
- Operations Support
Timeline
Facilities Coordinator
Compass Group Usa Inc
01.2020 - 01.2021
Desktop Support Engineer
Prosper Marketplace Inc
11.2014 - Current
Technical Lead
Ambit Group
10.2013 - 10.2014
IT Account Manager
Pacific Office Automation
04.2002 - 10.2013
Associate of Science - Computer Science
Air Force Community Collage
No Degree - IT Infrastructure Library (ITIL)
Hewlett Packard
No Degree - Encryption
Certificate Program