Michael Celestino
Rochester,NY
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Foreign Exchange Specialist
PNC Bank
01.2022 - Current
- Updated records of foreign exchange transactions in the internal database.
- Executed foreign exchange trades according to client instructions.
- Facilitated payments between parties located in different countries using a variety of payment methods.
- Ensured compliance with all applicable rules and regulations when executing forex orders.
Inside Sales Representative
ADP
11.2020 - 12.2021
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Generated leads through cold calling potential clients.
Outside Sales Representative
Paychex Inc
09.2019 - 10.2020
- Creating value on Payroll/Benefits administration through high level questions and ensure an efficient platform while slashing costs by negotiating pricing and fees.
- Developing relationships with existing clients to upgrade Payroll/Benefit Administrations by reducing costs while creating a more efficient work environment.
- Use of Social Media and digital/direct marketing to develop more leads and generate revenue.
National Sales Representative
Paychex Inc
06.2018 - 08.2019
- Generating revenue through direct call by presenting a high level of knowledge and collaboration between management and outside sales representatives.
- Develop sales strategies, techniques and tactics based on customer feedback and the market environment.
- Identified opportunities for improvement in processes related to outbound calls.
Education
Bachelor of Arts - Business Administration
Keuka College
Keuka Park, NY05.2018
Skills
- Lead Generation
- Cold calling expertise
- Consultative sales strategies
- Client Relationship Management
- B2B Sales
- Sales Presentations
- Attention to Detail
- Critical Thinking
Accomplishments
- Top 5 Rookie for Zone 5 in February 2020
- Multiple NSRs of the Month
- Exceeded 100% of Yearly Quota
Timeline
Foreign Exchange Specialist
PNC Bank
01.2022 - Current
Inside Sales Representative
ADP
11.2020 - 12.2021
Outside Sales Representative
Paychex Inc
09.2019 - 10.2020
National Sales Representative
Paychex Inc
06.2018 - 08.2019
Bachelor of Arts - Business Administration
Keuka College