Heidi Davis

• Delivered exceptional customer service during pre-flight, in-flight, and post-flight operations.
• Ensured compliance with safety regulations and emergency procedures throughout flights.
• Assisted passengers with special needs, providing personalized attention and support.
• Facilitated efficient cabin preparation and inventory management before each flight.
• Resolved passenger issues promptly, maintaining a positive travel experience consistently.
• Coordinated with flight crew to enhance operational efficiency and communication.
• Monitored cabin conditions to uphold cleanliness and comfort standards during flights.
• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Ensured safety and comfort of customers onboard aircraft.

• Supported the management of a 144 unit apartment community, directly handling all aspects of sales, service, and operations including new leases and lease renewals, marketing and sales, daily administration, and general maintenance.
• Worked closely with potential and existing residents. Built rapport and developed solid working relationships while showing apartments, discussing leases, answering questions, and resolving issues.
• Utilized productive marketing strategies that increased occupancy. Designed property brochures as well as web and print advertisements that attracted new residents while maintaining the existing resident base.
• Negotiated and coordinated with service vendors for maintenance and repairs. Served as a liaison between maintenance teams and office staff on bids, project lists, and completed work. Regularly reviewed vendor contracts to ensure quality products and services at competitive prices.
• Managed daily business operations, administration, and finances. Completed full certifications, renewal certifications and self re-certifications. Wrote leases, conducted background checks, collected rent, paid vendor invoices, processed property taxes, and updated all records. Wrote and presented operational and financial reports to the Management Team.
• Lived on site to back up maintenance on-call, handle all lock outs after hours, assist fire department in turning off false fire alarms, and assisted security with any and all concerns on my property.

• Supported the sales and service of recreational vehicles, directly handling all aspects of sales, service, and operations of a 60 person team, including answering multi-line phones, greeting and being the front line to all inquiries to assist up to 100 potential and current clients daily.
• Built and maintained positive relationships with potential and current customers.
• Maintained sales structure to ensure sales people received equal amounts of potential customers.
• Liaison for management and customers in a high paced sales environment.

• Supported the management of a 129 guest room hotel, directly handling all aspects of sales, service, and operations including new reservations, marketing and sales, daily administration, and general maintenance concerns from guests and employees.
• Maintained upscale environment for all hotel guests and conference patrons.
• Trained and monitored new hires in daily front desk processes and operations.
• Maintained A/R and A/P for management.

I explored the causes and effects of criminal behavior and victimization from white collar crime and human trafficking to cybercrime and serial killings as well as studied the three arms of America’s Criminal Justice system, law enforcement, courts and corrections. I critically examined how social justice is administered in a diverse and global society.