Frank St Denis

• Paramedic and firefighter
• Clinical Field Preceptor for paramedic students
• Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
• Triaged injuries by communicating with patients, bystanders and family members, and identified appropriate medical facility for transport.
• Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
• Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
• Conducted equipment and vehicle checks to maintain continuous and safe operation.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Administered fluid replacement via IV, IO and IM to replace fluid volumes and correct electrolyte imbalances.
• Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.

• Provided visual guidance, navigation and radio communications assistance to pilot.
• Communicated pertinent patient information and status to hospital staff upon arrival.
• Performed critical care, air medical, and ground transports.
• Followed established procedures for personal and patient safety.
• Inspected equipment and resolved deficiencies prior to in-service operations.
• Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
• Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
• Contacted medical facilities or departments to schedule patients for tests or admission.
• Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
• Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation.

• Developed quality assurance program for 100% chart reviews
• Developed reports using charting software to evaluate agency and individual performance
• Implementation of in house training program including BLS and ALS providers in a team dynamic
• Implementation of simulation program to improve provider quality of care
• Identify employee deficiencies and developed performance improvement plans
• AHA instructor
• NAEMT instructor and affiliate faculty
• NCOEMS Level II Instructor
• Liaison with community college for additional educational opportunities
• Work with volunteer Board of Directors to secure additional funding for process improvements
• Current initiatives include ambulance reconfiguration, ongoing performance assessments, equipment evaluation to update equipment to current patient care standards

• Supervise shift operations
• Conduct new employee onboarding, medical director interviews, and orientation
• Established community paramedic program
• Duke Endowment Grant co-writer for Community Paramedic initiation
• PECC grant in conjunction with UNC for pediatric education
• Duke RACE CARS study participant
• QA/QI Committee Chairperson
• Budgeting
• Interview Committee Chair
• Employee evaluation and performance improvement
• Employee record administration and maintenance
• AHA Instructor (CPR, ACLS, PALS), provide education to all levels of providers including EMT, paramedic, RN, MD
• AHA Gold Center Designation and CARES Registry data collector
• Expansion to NAEMT designated training site and NAEMT Affiliate Faculty
• Development of simulation and training program for all current providers
• Handtevy Pediatric Resuscitation method instructor
• Developed and maintained courteous and effective working relationships.
• Served customers and followed outlined steps of service.
• Managed on-site evaluations, internal audits and customer surveys.
• Led projects and analyzed data to identify opportunities for improvement.
• Participated in team-building activities to enhance working relationships.
• Conducted research, gathered information from multiple sources and presented results.

• Field paramedic
• Field preceptor
• Tactical Team Medical Commander
• Medal of Valor Recipient
• Triaged injuries by communicating with patients, bystanders and family members, and identified appropriate medical facility for transport.
• Administered fluid replacement via IV, IO and IM to replace fluid volumes and correct electrolyte imbalances.
• Performed intubations to secure airway in patients under respiratory and cardiac arrest.
• Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
• Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
• Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
• Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
• Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
• Conducted equipment and vehicle checks to maintain continuous and safe operation.
• Assessed patient condition through physical and verbal exams and by collecting information from others at scene.

• NCOEMS Level II Instructor
• Supervise 25 adjunct, clinical adjunct, and continuing education staff and programs
• Submit training records, budget reports, and prepare curriculum material
• Establish relationships with stakeholders to promote program success
• Presentations to Board of Trustees and College Administration for securing funding for facilities upgrade
• Developed mobile simulation center, enhanced technology in the classroom using hi fidelity simulation and "smart screen systems"
• In conjunction with the medical director, conduct boarding and credentialing evaluations for providers
• Worked with local AHA center (Hospital), as an instructor and also training center faculty.
• NAEMT instructor and affiliate faculty

Achievements

• CoAEMSP Letter of Review for accreditation status
• Established EMT program in local high school
• Established simulation program for all of health sciences
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Resolved problems, improved operations and provided exceptional service.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Developed and maintained courteous and effective working relationships.

• Established and designed simulation center for residency program and staff
• Responsible for $2.5 million in inventory
• Developed training program for residents in conjunction with attending faculty
• Developed relationships with vendors and manufacturers of simulation equipment
• Trouble shoot equipment, assemble equipment and simulators, make repairs on the spot as necessary to ensure functionality, scenario programming

Achievements

• Commendation Letter from Rear Admiral for training program leading to direct save of a patient
• Became designated trainer for new simulation techs at other facilities
• Designated as a lead consultant for other sim centers within the US Navy
• Performed the initial program set up, implementation and growth of the simulation center
• Initial program was for only a specialized group of medical residents and through expansion of the program
• The program served all levels of healthcare providers and specialties including emergency department and medical residency program
• Worked flexible hours; night, weekend, and holiday shifts.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Carried out day-day-day duties accurately and efficiently.

• Adjunct faculty for curriculum and continuing education programs
• AHA and NAEMT instructor
• ACLS, PALS, CPR, AMLS, PHTLS, GEMS, TECC instructor
• Improved operations through consistent hard work and dedication.
• Developed and maintained courteous and effective working relationships.
• Worked closely with EMS Program Director to develop and implement EMS curriculum for improved learning and student performance
• Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention
• Evaluated and selected instructional materials and texts to prepare course materials and lesson plans
• Identified academic strengths and obstacles and developed instructional techniques to accommodate different learning styles

• Critical Care Paramedic
• Supervise 40 employees per shift and responsible for shift operations
• Responsible for scheduling
• Hiring committee, education committee, new employee orientation
• Participate in large scale events including ECU Football and Outer Banks Marathon
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Identified issues, analyzed information and provided solutions to problems.
• Used coordination and planning skills to achieve results according to schedule.

• Paramedic
• Field Training Officer
• Oversee day to day operations of shifts
• Serve as Director of Operations in their absence
• Prepared and prioritized work plans and schedules.
• Identified, developed and implemented work process and practice improvements.
• Articulated job-related information clearly to employees and constructively addressed performance issues.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.
• Managed quality programs to reduce overdue compliance activities.