Jeremy McNaughton
Orlando,United States
Summary
Highly motivated and detail-oriented professional with 8 years of experience in the entertainment industry, skilled in overseeing operations and improving team productivity. Expert in training new staff, managing inventory, and optimizing schedules to enhance efficiency. Proven ability to build strong relationships with colleagues, customers, and vendors, with a strong track record in budget management to maintain strict financial controls. Proficient in using various software tools, including Microsoft Office Suite, Kronos Tine Keeping, Smartsheet, and Gig, to streamline processes and deliver exceptional results.
Overview
8
8
years of professional experience
Work History
Assistant Stage Manager
Entertainment Production, Universal Orlando Resort
11.2022 - Current
- Managed operations across eight live entertainment venues at CityWalk Orlando which included actors, live bands, piano players, stilts, and various other entertainment offerings
- Partnered with vendors and the Talent Booking department to formulate and execute entertainment contracts and requests
- Managed company credit card statements with precision, overseeing travel expenses and business-related expenditures
- Managed over 30 internal performers including conducting yearly reviews, disciplinary documentation, weekly pay roll, and daily supervision
- Communicated on-site logistics to over 50 contracted acts and served as point of contact.
Coordinator
Entertainment Production, Universal Orlando Resort
11.2021 - 11.2022
- Bravo Award Winner for August 2021 for exemplifying outstanding performance, delivering world-class service, and living company values
- Worked with third party and contract acts regularly in many different locations and situations
- Reviewed third-party contracts for operational details to facilitate the seamless coordination of nightly entertainment operations.
Stage Manager
SeaWorld Parks & Entertainment
08.2021 - 11.2022
- Called show cues for a theatrical production with complex set changes and special effects
- Part of the opening management team for Howl-o-Scream SeaWorld
- Awarded 'House of the Year' out of all Howl-0-Scream houses in the country for having the highest guest ratings company wide
- Directly responsible for the supervision and evaluation of 50 hourly talent in assigned venue
- Monitored assigned show to ensure design intents are maintained; follow-up on issues that need to be resolved to return the production to its intended design
- Worked closely with Creative Directors to give show notes to performers.
Scheduling Specialist
Park Operations, Universal Orlando Resort
02.2021 - 11.2022
- Balanced business need and team member availability to provide schedules that minimize overtime and report pay
- Utilized Kronos Timekeeping and Smartsheet to create weekly schedules for 200 team members according to the most up-to-date Line Schedule, ensuring availability and time off requests are upheld
- Lead scheduling for training for new hires while providing exceptional support to management regarding scheduling and timesheets for payroll.
Team Leader, Park Operations
Universal Orlando Resort
05.2017 - 02.2021
- Boosted team member satisfaction by spearheading redesign of rotation and breaking system.
- Leveraged planning and organizing skills to constantly ensure strict adherence to all set budgets for hours worked.
- Managed team of 115 team members, including daily operations which included opening/closing, work allocation,
and administrative success. - Directed and oversaw all medical incidents while on duty.
Performer
Universal Orlando Resort
07.2016 - 11.2019
- Awarded “Performer of the Year” in 2016 for exhibiting positive attitude, consistency within role, and energy.
- Portrayed various roles at Universal's Halloween Horror Nights® for four years.
- Collaborated with show directors, performance coordinators, and stage managers to align character interpretation.
Education
Hospitality & Tourism Management -
Florida Atlantic University
Boca Raton, United StatesSkills
- Production Stage Management
- Inventory Management
- Leadership & Training
- Budget Management
- Schedule Management
- Performance Management
- Payroll & HR Support
- Operations Management
Timeline
Assistant Stage Manager
Entertainment Production, Universal Orlando Resort
11.2022 - Current
Coordinator
Entertainment Production, Universal Orlando Resort
11.2021 - 11.2022
Stage Manager
SeaWorld Parks & Entertainment
08.2021 - 11.2022
Scheduling Specialist
Park Operations, Universal Orlando Resort
02.2021 - 11.2022
Team Leader, Park Operations
Universal Orlando Resort
05.2017 - 02.2021
Performer
Universal Orlando Resort
07.2016 - 11.2019
Hospitality & Tourism Management -
Florida Atlantic University
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