Kati Wallace
Graphic Desginer
San Antonio,TX
Summary
Agile minded professional with diverse work experience spanning both design and financial services industries. Outstanding leadership, drawing and researching talents, that have lead to a consistent recognition of fresh and innovative ideas. Broad knowledge of internal insurance products through 4+ years in a contact center capacity. Communications expertise with a strong command of design principle.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Insurance Sales and Service Professional
USAA
San Antonio, TX
09.2017 - Current
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Responsible for various point of contact roles on current team including Member satisfaction, Meeting Agendas, Recognition, and Visual Graphic Designer.
- Touchpoint with Chief Design Office in San Antonio working with design team in various agile projects including, portal revamp, MSR talking points and electronic voice recognition.
- Completed in-depth product design tests with help of different software, models and design systems. In order to promote fast, streamlined member experience through web and mobile content
- Researched trends and projected changes in property and casualty insurance to capitalize on emerging opportunities.
Freelance Graphic Designer
Self-employeed
San Antonio, TX
05.2017 - Current
- Designed website layouts, templates and unique branded looks.
- Worked with clients to gather and define requirements, establish scopes and managing project milestones.
- Created digital image files for use in digital and traditional printing methods.
- Developed display, marketing and packaging materials to support product branding strategies.
User Experience Designer Intern
HEB
San Antonio, TX
05.2017 - 09.2017
- Developed and implemented performance improvement strategies and plan to create a new streamlined version of web browser training management dashboard utilized across HEB platforms
- Worked with Invision and Photoshop to design systems to develop and present prototypes for focus group evaluation.
- Utilized design principles, brand, standards and requirements to create professional and developmental working dashboard.
- Communicated with product managers and UX designers to translate project requirements and business objectives into polished user interfaces.
Education
Bachelor of Science - Mass Communications
Texas State University
San Marcos, TX 08.2011 - 05.2016
Skills
Time management
Project mapping and user design
Communication
Adobe Photoshop
Microsoft Offices
Sketch & Wire Framing
Timeline
Insurance Sales and Service Professional
USAA
09.2017 - Current
Freelance Graphic Designer
Self-employeed
05.2017 - Current
User Experience Designer Intern
HEB
05.2017 - 09.2017
Bachelor of Science - Mass Communications
Texas State University
08.2011 - 05.2016